SMV Repair,

1942 Stuart Street, Brooklyn, NY 11229

"I've used SMV Repair twice now to work on my LG fridge - first time being Feb 2021. Very positive interactions both times. Most recent time, I put in a service request on their site Sunday night, they called me 10am Monday morning and were able to send over a technician the next day (Tuesday morning). Technicians each time were very friendly, knowledgeable, and were able to diagnose the problems quickly - unfortunately both times were a dead compressor but fortunately the part was under warranty so I only had to pay labor. Second compressor died after only a year and a half and while SMV could easily just have charged me to fix it they instead were upfront about the repair costs and made sure I wanted to fix it a second time vs just buying a new fridge. I don't know what the average price is for repairs but considering they fixed my fridge in an hour both times I feel their rates are fair."

"Had my lg compressor fixed by smv repairs. Cant ask for a better experience. They knew exactly what they were doing and was able to get someone in to fix my fridge the very next day. Highly recommended to anyone who had a fridge problem!"

"If LG assigns a different company to fix your fridge/freezer, DEMAND that they assign SMV Repair instead! Customer service is great! (They actually called me back!) They are very knowledgeable and try to get as much information as possible to prepare for the repair appointment. The repair tech, Mikhail, was also great! He was on time and is very good at his job. He knew exactly what he was doing and fixed our issue (LG freezer stopped working/cooling) in under 20 minutes. After a horrible month of back & forth with other LG repair services (2 other companies & repair technicians), I am SO glad we finally worked with SMV Repair. I highly recommend them and will be working with them if any other appliance issues come up."

"I have LG Styler, steam closet. It was working fine for over a year and then got broken. I contacted to LG company. Another year and a half I spent talking to different departments, trying to contact authorized LG repair services that LG provided me with and assured that they would fix my problem. Repair services told me they don't know this product and don't have any technician who know how to deal with it. I went through the seven layers of hell dealing with LG on this matter. Few months ago LG gave me SMV Repair company's phone number and I was shocked when the manager, Marina, told me that the technician, Michael, would come and take a look at Styler. Michael came and was able to fix it. I would highly recommend SMV Repair Company. Marina was very helpful and was always returning my calls and answering my questions. Michael is highly professional and knowledgeable technician. I'm very grateful for their help and professionalism."

"I had issues with my LG fridge and freezer not being cold enough/at all. When I called LG, they weren't very helpful, but referred me to SMV Repair. When I reached out to SMV, they not only reached out to LG on my behalf to get me an extended warranty (my unit was only used for 3 years) to cover all costs, but they were able to schedule a repair the very next day. The technician was very knowledgeable, courteous, professional and arrived within the timeframe they promised to come. I would recommend SMV to everyone experiencing issues with their appliances. Five stars all around!! PS-the company never pressured me to write this review. I am writing this based on my personal experience and hope that it will encourage any individual experiencing a similar issue as mine to give them a chance."