Geek Squad

"NOT EQUIPT TO CARE FOR APPLE PRODUCTS! STAY AWAY! Apple support will allow you to visit Best Buy’s Geek squad to repair your apple devices. Unfortunately this was not the case. For starters, do not take the case off of your phone; let them struggle to take off the tough outterbox themselves. I made an appointment through apple support (still in warranty & insured) because my phone was not charging. Geek Squad Associate assumed physical damage because I came without a case and wanted to charge $100+ to repair. She also advised it would take 2-3 days for a new device because they have to send it out. I couldn’t understand why I was being charged for services that should be covered under warranty/apple care. Fast forward, I get in touch with the geek squad manager who said it would be $100 to repair the phone. I asked why and he responded by saying I would be charged as a result of physical damage especially because my screen is not working. I reminded the manager that I was there because my phone was not charging. I confirmed my screen works perfectly fine and even took my screen protector off to show him there weren’t any cracks present, and there wasn’t any physical damage. He then continued to say that it would take 2-3 weeks for a new phone because they need to diagnose it. Meanwhile, his associate told me 2-3 days. Very unorganized, diagnoses of the device are assumed and not properly or throughly investigated. I felt racially profiled and certainly felt like I was not being taken seriously. I’d love corporate to roll back the cameras and review this interaction. In less than 3 minutes at the register my phone was brought back to me and told I’d have to pay for repair. After such awful experience I drove downs the road to Verizon where I was ordered next day replacement, FOR FREE!"

"I wouldn't give you """2 Cents""" for Geek Squad! OR they're 3rd party unprofessionals that come to you're house and DO NOT KNOW HOW TO MOUNT A TV TO MY STAND THAT CONTINUES TO FALL!!! I WISH I CAN ATTACH PHOTOS I HAVE TO SHOW EVERYONE!! 8 VISITS TO MY HOUSE AND TV IS STILL NOT MOUNTED CORRECTLY !!!"

"Bought a new iPad and owned 2 previous iPads which I wanted to clean off so I could give them to family members. Was extremely helpful in telling me how to reload information. VERY HELPFUL!"

"Issue was resolved in a timely, respectful and professional manner."