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P.C. Richard & Son Service Center
2 Germak Drive, Carteret, New Jersey, United States
About the P.C. Richard & Son Service Center
P.C. Richard & Son Service Center is a renowned institution located at 2 Germak Drive in Carteret, New Jersey. As a trusted provider of top-quality repair and maintenance services for electronics and appliances, they are dedicated to ensuring customer satisfaction and convenience. With a team of skilled technicians and a commitment to excellence, P.C. Richard & Son Service Center is the go-to destination for all your service needs. Whether you need repairs for your TV, refrigerator, or any other electronic device, you can rely on their expertise to get the job done efficiently and effectively. Visit their service center today and experience the difference of working with a reputable and reliable institution.
Photos of P.C. Richard & Son Service Center
2 Germak Dr, Carteret, NJ 07008, United States
Opening hours of P.C. Richard & Son Service Center
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
09:00 - 19:00
Sunday:
10:00 - 18:00
Reviews of P.C. Richard & Son Service Center
"Service dept never called back! Had to have store manager call to get a response! Once the tech came he was efficient and resolved the problem!"
"My 6 month old Washer stopped running through its cycles. It would fill up but not rinse out. I had to empty the water with a bucket. I called service and the technician came out and said it needed a new computer. Once the part was ordered and ready, the technician came back to put it in. He left with the washer working and the next day it wouldn’t get past the sensor cycle. Again the tub filled up with water and I had to empty it with a bucket. Not even 24 hours and the machine stopped working! Called service Saturday and of course no one there to take my call. Called my sales person and store manager from where it was purchased and the sent an email to service. Called service early Monday morning and was passed around from person to person, on hold for 40 minutes then disconnected. Spoke to numerous customer service people and same old story. All promised a return call back BEFORE end of the business day and guess what? NO PHONE CALL Can’t get out for service for 2 weeks! UNACCEPTABLE! To top it off the technician hasn’t even filed his report from last Friday and dispatch can’t contact him! Hey Greg Richard….Why are you advertising that you have two State of the Art service centers and you have so many disappointed and dissatisfied customers! Change your telephone wait message!"
"Extended warranty not worth it when you have to wait 3+ weeks for a first appointment. They said it’s because of where I lived! Well I haven’t moved in 23 years so I am pretty sure I lived here when you delivered the appliance AND when you sold me the extended warranty! How is someone able to wait this long without a major appliance ?? (Washer)"
"Our brand new stove broke almost immediately upon it being delivered earlier this year - it will not shut off, even when it is “off” it continues to create heat as if it were on, so we have to shut the breaker every single time we use it or risk burning our house down. The service department has now canceled on us THREE TIMES and the stove remains broken. The first time we were informed 3 hours into the service call period, after I had already taken off work, that the tech called out sick first thing that morning; the second time no one showed up at all; and today they claim they gave the part to the wrong tech so they are again not coming. Now three days we took off work and sat around waiting. The service department call center employees are extremely rude, the girl kept repeating understood” during our conversation which is a polite way of telling me she could not care less. Better hope you never need service because once they have your money they don’t care."
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