Heist Insurance Agency

"Terri was amazing and helped us work through a tricky flood insurance situation that came up because our mortgage was sold to another company. Not only did she help us work this problem but she also helped us figure out the rest of the complex types and requirements for insurance that our condo required. Thanks so much, couldn't ask for a better company or people to work with."

"My agent was extremely helpful in settling a repair dispute with my insurer. She kept me appraised of the developments of my situation as they occurred. Ms Austin was able to mediate what was becoming a rather frustrating experience involving repairs to chimney, foundation issues as well as hardscaping. I am most satisfied with The Heist Agency’s representation and results in my particular situation."

"Somehow my payment was lost between being sent by my mortgage company and being received by the insurance company-without my knowing until I received a cancellation letter. I called and Kate Austin kept me calm, explained how it happened, and what could be done. She then stayed on top of my mortgage company until they resent payment, and followed up daily to let me know when the insurance received payment. I couldn’t be happier with the service I received. This was the first time in 13 years I needed to call, and I was not disappointed!"

"It was a stressful time during our purchase of our vacation home in late 2017. We overlooked the timing required to purchase homeowners and flood insurance. We called the Thomas Heist Agency; the agent was extremely friendly, genuinely nice to speak with. She understood our needs and worked hard to get our insurance quickly so that we did not impact our settlement date. A pleasure to work with ... most highly recommend that anyone thinking of their insurance needs to call Thomas Heist Agency. You will have one less item to worry about...."

"Thomas Heist Agency insures both my personal property and the three condo buildings I am involved in locally. As a realtor, they are one of the first agencies that I will suggest a home buyer to go to for a quote. In addition, their customer skills are fantastic. I've always gotten a prompt call back if I haven't been able to reach them the first time. As a local for many years, it has been my pleasure to know both Tom Heist's, the dad and the son."