Tiffany & Co. 105 Broad Street, Red Bank, NJ 07701

"They are friendly there. Clean place. Expensive place!"

"I went into this store because my Tiffany bracelet broke that my daughter gave me for Christmas. I was told by the sales associate that they could send it out and repair it for $70.00. I told her no that was too much and I only had the bracelet for 2 months. She then said well we could send it out for $50.00 … when did Tiffany’s start negotiating prices? I felt like I was on Canal Street. Long story short she spoke to someone else and told me this was a one time deal and replaced my bracelet… Thank you but I’ll go to the Tiffany’s in the city next time."

"Purchased an engagement ring. I expected the sales staff to be snobby, but they were the definition of professional. Extremely kind, knowledgeable, and helpful. Danielle was amazing and I wouldn’t hesitate to go back. Tops the list of customer service experiences that I’ve ever had."

"They let me down, and it cost me something very precious to me. I do not recommend. I inherited a Tiffany dive watch; I took it in for full servicing, including a new battery. They told me that doing so required all seals to be replaced and assured me the watch would be under warranty to hold up underwater, at depths, again after they opened it for the servicing. So I had them service the watch. They had assured me the watch was warranted to go diving again, (I am a diver), but the one time it went down on a shallow check out dive while on vacation, the seals failed the saltwater breached the watch ruining the inner workings and the watch. Now they want $693.06 to rebuild it to repair what they said was warrantied not to happen after servicing. I won't pay them to rebuild something that was supposed to be under warranty from happening from the last time they opened it up. I can not trust they will do the work right after failing me this time. I will not do business with them again. I usually don't do many negative reviews; I just can't believe the watch is ruined now. I hope this helps others who are thinking about the investment of fine accessories, jewelry or a watch, know it will someday need servicing, you will need to depend on your shop being up to doing the necessary work properly and honoring their warranties. I hope you fair better than I did."

"Awesome experience with customer service! Walk in the rear door and go to your right... Customer service is there. We walked through the front door and we're greated by smiles from the entire team. Told them what we needed and they joyfully escorted us to the customer service area in the back. In this day and age of digital shopping... It was nice to know you can come here to interact with live people in person who actually want to interact with you."