MatchPoint NYC

"Used to be a great place. Not sure what happened to the quality of premium service it used to provide but closing early and unprofessional staff is not the only problem. I came to the gym this morning at 6:05 AM. I waited for 40 minutes for the gates to open. No one showed up. Speechless. Take your money elsewhere"

"I purchased tennis lessons for myself and swimming lessons for my kids in packages and it’s been nice with one huge downside they forgot to mention: schedule states to be 6 AM to 11 PM on weekdays. It’s Thursday 6:30 AM there are about 30 people around and the gym is still CLOSED. VERY UNRELIABLE & UNPROFESSIONAL to say the least. Morning workout-people are usually the ones with inflexible, booked and busy schedules. Imagine waking up at 4:30 AM to keep up with your routine and not miss your workout, showing up to the gym on time, & end up waiting over 30 minutes (it’s still closed) and still miss your workout. This is unbelievable, unacceptable and unheard of. In addition to this chaos, all the cars waiting by the gate created a bit of traffic trouble for the city and school buses. Cancelling my membership and all the other services purchased. DO NOT RECOMMEND."

"Overall good experience with swimming membership. Friendly guards and not too crazily packed early in the morning, though occasionally several lines can be closed for classes, making it inconvenient for other swimmers to have to crowd into remaining lanes. Pool should be occasionally cleaned, water quality not so great sometimes with too many bandaids on the bottom which is gross. Shower was closed for a whole month for renovation in August to improve member experience while they continue to charge you the full rate. Communication was for two weeks and they doubled the down time without regard for members' inconvenience. With all that downtime for renovation the sauna still went out of service shortly. New showers never have both shampoo and body wash - on your lucky days it's just one bottle of either one sitting on the floor. Please consider installing stick-on shower racks that allow placing of both shampoo and body wash - before the "renovation for better experience" this was way better."

"Nice clean place. I go to my pain management doctor there. They are very polite and helpful. Thank you."