Wonder Pets corp 969 Flatbush Avenue, Brooklyn, NY 11226

"Need you guys to stick to your posted store hours. It’s a huge inconvenience when a customer (me & I’m sure many others) are trying to purchase items and you’re closed at random times…. What’s the point of you guys, right?"

"I made an appt to get my dog to get groomed for 10/3. I verbally called in 10/2, gave specific details on what services my dog would need based on the information given to me for my consolation walk-in. I was told over the phone that my appt had been booked for the last time slot and that I was to come in with my dog. I visited the store today(taking a half day worth of PTO to ensure I made the appointment slot). I was told by the groomer that my appointment had not been properly booked and that she was leaving for the day and that I could try for tomorrow. After I expressed I took time off for the appointment and couldn’t request another personal day last minute I was told sorry and there was nothing else that could be done. Based on what I saw, all appointments were being documented by hand in a composite notebook and did not look very organized. The lack of organization, communication, sympathy and flexibility is why I will not ever return to this facility."

"The staff is friendly and knowledgeable! I go to them and have them look at my frenchie and tell me what the get before ever going to the vet and theyve given nothing but solid advice so far! Theyve helped with runny poops, throwing up, and general upkeep like how to clean his ears and tear stains"

"They are friendly and knowledgeable. As you can see, we're at the pet store ALOT! LOL The ferret was not harmed. She loves playing with her furry brothers."