OceanFirst Bank

"I had the pleasure of dealing with Veronica in the Route 37/Bananier Drive, Toms River, NJ branch and she was the best! Extremely helpful and professional. Thank you Veronica!"

"Today my husband and I had the pleasure of meeting and getting assistance from Veronica of the Rt. 37 Ocean First Bank branch in Toms River. We needed assistance with logging into our online account, and Veronica was extremely helpful to us in getting our password changed. Veronica was also helpful in getting new debit cards issued for both of us. Veronica was very friendly and made our experience at the bank an enjoyable one."

"Absolutely no quality customer service! No communication internally between loan servicing employees. I paid the deficiency escrow rather than have my monthly mortgage increase beginning 11/21. The teller said she applied my $133.00 check to the escrow deficiency.Ocean First took my money and still increased my monthly mortgage payment. Isn't that a double dip? I work all day. There are no representatives to call and discuss this issue after 5:00 pm I guess this is their way of paying for the big blue monstrosity in Toms River. Don't bank with Ocean First. They don't care about you once they take your money . When i first applied for my mortgage, my loan officer neglected to give the processor my completed application for a 4.0 lock in percentage. And i ended up with 4.25 interest rate. When i complained, my loan officer said what's $30.00 extra a month? You waste more more money on junk every month! Seriously?? $30.00 times 360 months???"

"Ever since the conversation, my transfers that use to be done every Friday at 5 am, now don't get done till after 10 pm. Unexceptionable! I've waited to long for you to correct the problem. You can't rely on timely banking, you can't trust your bank. Employees are wonderful though. Especially Toniann S."

"Amazing and personal customer service! Toniann did an incredible job handling a very complicated estate planning process during a very stressful time for my family. Her technical expertise was outstanding but what really stood out was her caring and calm demeanor through the whole transaction. Further, the support of the Branch manager, Legal dept and the Retirement planning/IRA dept made for a smooth transition. THANK YOU!"