Bank of America Financial Center

"Super helpful. They took off fees without asking and went beyond what I expected with the complex issues I came with."

"Customer Service stinks! My wife has been coming to this branch for years to conduct business. Over the last month she has received rude and unprofessional service from a particular teller. The teller makes everyone wait in line while she has personal conversations with people that she knows that continue long after the transaction has been completed. When my wife pointed that out to her, she became belligerent. At that point, my wife called for the manager who had the audacity to tell her that customers waiting in line while the teller had personal conversations with some of her friends long after their transaction was completed was not against bank policy. How is waiting 15 minutes in line while a teller has a personal conversation that lasts long after the transaction is completed not a violation of bank policy. This is just poor customer service. UPDATE: Your suggestion to me was for me to go to another branch. Where did the meaning of good customer service, value the customer, or the customer comes first service go? Is there not a HR in your branch or your company? For you to suggest that I go to another branch means that you don’t care about the customer that keeps you in business! Instead of suggesting that your customers go to another branch, I suggest that you address the customer service problem that you’re having at this branch in Jackson, before they run all your customers away to another bank. Rev. Dr. Roberta M. Heck, Chaplain"

"Saving have is that my experience with the reps have been good. Hours sink. Usually wait times sink. Always all issue when I wanna cash something . One time they wanted 2forms of ID and finger prints. !? For 350 Dollars"

"Went to see the reviews. This bank sucks. Naomi "the branch manager" whose not afraid to give her card. You shouldn't even be talking to the wall. It's a shame you yelled at that 80 year old guy. You deserve to get fired. You should go seek help."

"This is the only BOA location in the entire Jackson Township - I repeat, the entire township. Quick lesson: it is 100 square miles with the largest municipality by area in Ocean County with over 62,000+ residents (and counting). Yet, this location is by far the most INCONVENIENT and troublesome for most, including myself. Top 3 annoyance from this location: 1. Does NOT offer DRIVE-THRU ATM (this is top priority!) 2. ONE outdoor ATM (just ONE) 3. No bank entrance after hours to use the indoor ATM. No swiping of card for the door reader. (give us access inside in case the one outdoor is being used or if it’s unavailable due to maintenance). Whoever is managing/owner of this branch. Did you forget its 2022 not the 80s? It’s all about fast paced technology convenience, my friend. Sadly, this location is operating in the past and needs serious revaluation for the demanding consumer needs."