Pamela Love

"Thank you so much for your customer service and accommodating to me, after I ordered the wrong ring size online. The ring I chose from your collection (the scarab) was such a special gift to me, from my partner after our trip to Egypt together. I appreciate everyone at the shop in Brooklyn, as well as Alex in customer service. I’m grateful for your patience and kindness. This is the most beautiful piece of jewellery I’ve ever owned and I’m grateful I finally got it sized properly for my finger, lol"

"I bought my second nose ring from them last month. James was the one who put in the piercing, and he is just the absolute best. So warm, comforting, and genuinely cares about his work and clients. I've had my piercing for over 20+ years, and this was the first time I felt like I was truly respected and taken care of. ASK FOR JAMES!"

"DON'T GET YOUR EARS PIERCED HERE! I truly hate giving this 1 start review. Ive been following this brand for years and saved up to buy 2 special pieces that I'd been eyeing for sometime. I went to get my ear pierced and the woman was so cold. She pierced then tried to put in multiple earrings but she said they were all broken. It was EXTREMELY painful just tugging and jamming multiple earrings in my ear that didn't work. Then the piercing closed by the time she figured out what happened. She said she needed to repierce and I expressed concerned about doing it in the same spot and asked if we should do a different spot bc it was already so painful from before. She was not reassuring, still cold and not apologetic at all. She repierced it in the same place and it was the most painful thing Ive ever experienced and it would not heal. I think there was just too much trauma to the area.I went back for advice and the other associate was alarmed about my experience, how the piercing looked and the fact that they did a fresh piercing with a hoop which I guess is not what you're supposed to do (not sure why they initially said that was ok). It just wouldn't heal and I ended up spending hundreds of dollars going to the doctor to get it removed. He had to break the expensive piece just to get it ot of my ear and said it was one of the worst piercings he'd ever seen. He said it wasn't straight through and was angled through my ear in a strange way. I reached out to Pamela Love twice in hope of atleast getting a replacement earring to put in my piercing holes and have received no response. Truly the worst piercing experience ever, the hugest waste of money, a painful few months and terrible customer service."

"Appreciated the individual at the front who was super friendly. I have been buying Pamela Love jewelry for a few years and decided why not get pierced. Consider this place a jewelry store that happens to offer piercings like Claires. I would recommend buying the jewelry and getting pierced elsewhere as the experience was strange. They didn't ask for ID or have me a sign a waiver to get pierced, and they pierced me sitting up. I do love my new jewelry though"

"I attended a pop up of Pamela Love at Soho House Chicago back in April. With the purchase of any piece you could get pierced on-site, so I did. I bought a $280 stud and a $570 three stone huggie and was so in love with both pieces. Unfortunately after only wearing the huggie for 5 months all 3 stones are gone ( the opal, the diamond and the fresh water pearl). Not something I would’ve expected from such an expensive piece. I reached out to customer service and their response was even more disappointing. After sending the proof of purchase and pictures of the stoneless piece they asked me take off the earring and send it back despite explaining that I had gotten a helix piercing and it still wasn’t fully healed so I can’t take it off unless I have another earring that I can use. I never heard back from them. Needless to say, this is cheap quality and do not recommend for the hefty price."