Swarovski Newport Centre
30 Mall Drive West, Jersey City, New Jersey 07310
About the Business
Swarovski Newport Centre is a stunning jewelry store located in Jersey City, New Jersey. This exquisite store offers a wide range of dazzling Swarovski crystal jewelry and accessories, perfect for adding a touch of glamour to any outfit. With its prime location at 30 Mall Drive West, Swarovski Newport Centre is a must-visit destination for those looking to add some sparkle to their wardrobe. Whether you're shopping for a special occasion or just treating yourself, Swarovski Newport Centre has something for everyone. Visit today and experience the luxury and elegance of Swarovski crystal.
Photos
Contacts
30 Mall Dr W, Jersey City, NJ 07310, United States
Hours open
Monday:
11:00 - 20:00
Tuesday:
11:00 - 20:00
Wednesday:
11:00 - 20:00
Thursday:
11:00 - 20:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
11:00 - 19:00
Reviews
"The first time my girlfriend and I went was around Christmas, the white woman working didn't even acknowledge us. She looked right at us walking in and put her head back down doing something on our phone. My girlfriend and I walked around in the store for 3-5 mins and she never lifted her head up once to speak. This second visit was a huge turnaround. We were greeted upon entering (2/8/21 5:20pm) and the atmosphere was much better. The woman who helped us was Maya. She was incredibly friendly and gave amazing service. She was able to multi sell between my girlfriend and I, and another consumer who had entered looking for something that needed attention on the POS. My girlfriend and I left the store and both immediately agreed that Maya was the reason we we made a purchase. My girlfriend went in looking for a pair of earrings, and she ended up buying me a pair as well thanks to Maya!!"
"The store manager; Chantel Woods makes every experience/visit at this Swarovski as easy and beneficial as possible. She has perfect customer service skills. I've had a ring for almost a year that started to discolor and rust but Chantel thankfully switched it out for me. Swarovski it's self deserves 3 stars for it's poor quality that rust; but Chantel makes up for it all. She deserves her manager title! Hope to see her soon to switch out the rusty ring I have now."
"Awesome service, no pressure to buy. Purchased two items one for my wife and one for my mother inlaw. Employees were very helpful and not pushy on what to buy. Will highly recomend and return to shop again."
"Oh My GOD!! Customer Service = ZERO Attitude = Awful Took back a watch we bought four days before, because it’s not working, we bought it in the outlet in Dallas. We were told the product was final sale, we were careful to check what this means, we were told it still has a two year guarantee valid worldwide. But it cannot be refunded or exchanged. So my wife took it out of the box to wear and it’s not working, so we took it back to this store to get it fixed (really you should not need to fix a four day old watch) No apology for the problem, or the fact we have had to use our time, effort and money to get to the store to get it fixed, instead the lady just pulls out the receipt (Don’t even look at the watch) and said it “Final Sale” so we reply we know, but that does not mean it should stop working after four days, her reply “what you want me to do about it!” She is so rude and aggressive towards us.... it’s totally unacceptable for customer service to behave like this! We literally spend thousands of dollars every year on Swarovski products and that the first time we have ever been treated in such a rude and careless way."
"If I can give this location a zero I would. I love Swarovski and always had an amazing experience in all their stores BUT not this location. The people who work at this location are so rude and obnoxious. A bracelet I bought here broke. They shipped it out for repair and called me back about a month later to let me know it cannot be repaired and they can't do anything for me. I called the customer service line and the lady explained the repair center noted it was a defect in the product. She explained what was going on then called the location to ask them to replace it. The location also gave her attitude and refused to replace it claiming "this location doesn't do that". I am going to buy another bracelet because I love the product but I refuse to ever buy anything from the Jersey City Newport location ever again."
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