WellCare New Jersey

"I've been on hold on the phone for a total of 5 hours today (1/16/24) about a prescription they had been approving from last September which they now deny. Going to contact my attorney regarding this. When you speak to them the left hand doesn't know what the right hand is doing. Had a customer service agent using words they did not understand."

"Awful, Awful, Awful company to deal with. I told them five times on the phone that I wanted to cancel and they refused to do it. I asked for supervisor. The supervisor said she would cancel this prescription drug coverage. I told her I wanted written verification - she said she couldn't do it- or some other excuse. I called back today to check to see that this prescription coverage was canceled and was told that it was not. The rep I spoke to refused to cancel it - I'll be forwarding a formal complaint to the Attorney General's Office of New Jersey. The customer service department that I spoke to was not located in the U.S. I may look into legal action, as well. I only gave the company one star because I had to in order to post this message."

"You call their number and it asks you if you're an existing customer to please press 0 to be connected, you press 0 and then the line just hangs up on you."

"I have taken health insurance directly through WellCare New Jersey health insurance. This policy tenure is for 1 year and every year need to renew the policy and the agent shared all the details about the policy and i am really satisfied with overall service."

"WellCare New Jersey exceeded my expectations in every way possible. The staff were friendly, knowledgeable, and patient, and provided me with all the necessary information I needed to make an informed decision about my health insurance options. They were also very efficient, which made the enrollment process quick and easy. I appreciated their professionalism and their commitment to customer satisfaction, and I would tremendously put forward this agency to anyone in need of reliable health insurance coverage."