Pet Supplies Plus Hillsdale

"Although I didn't find the right cat tower for my pet, I was extremely happy with the service from Sam and the owner, who is extremely nice. Thank you both for going the extra mile."

"The store is clean and well stocked, but still fairly small and some items are wildly expensive compared to other pet stores. My biggest complaint is that there is nowhere to dispose of pet waste. This is a dog-friendly store, but when I walked my dog outside, I realized there was nowhere for me to throw out the bag with her waste in it. A store associate took the bag from me and had to walk it out to a dumpster herself, which was very nice of her, but it seems crazy to me that there isn’t something available."

"Had a very good shopping experience. No problems at all. all support requested was provided quickly. Would recommend pet owners to go there for supplies. Emil Marone"

"Enjoyed my trip to Pet Supplies Plus! The store is very clean and the staff were helpful with showing products. They had a huge selection of dog treats to choose from and great sales!!"

"This incident happened 12/22. I had parked about a foot over the line into a yellow hashed spot on the right side of the building, not knowing it was a delivery area as there is no signage. After I made my purchase and came out of the store, I found that my car was blocked in by an unattended car. A female employee came out a side door of the building and started yelling at me about my parking, saying that "If there was a delivery coming in, I'd prevent it from happening." She ranted over and over again about it. She was escalating the situation minute by minute. It was unnerving and very upsetting. When I asked for a manager, she said she was the manager. Our exchange continued for about 5-10 minutes, at which time she moved her car and I drove away. I left the lot, but immediately looped back as I wanted to get her name. She was still outside, moving her car into the spot I vacated. I stayed in the car and asked her for her first name so I knew who to reference in my complaint. She refused to tell me and then deflected my questions by yelling at me in public in front of the store, now claiming that I was somebody who had followed her and her daughter home several times!!! What the hell! People walking by were looking at me while she was yelling these accusations. I was beyond embarrassed. It took a couple of days to get ahold of the owner (Adam) who agreed she didn't handle it well. This Karen (Jenn) turned out to be the receiving manager at the store. Adam apologized for what happened having seen the security footage from an outside camera and said he'd "talk to her". Upon my request, he set up a meeting for me to come back to the store for an in person apology from the Karen for what happened. He said he might not be around so that I should come in and ask for her. I should have to deal with her alone after what I endured? Having been so embarrassed and traumatized by her public accusations of stalking and her uncalled for aggression, I decided not to go back for the apology. The last thing I wanted was another altercation with her or any other of the "trained staff". My opinion is that Jenn should have been fired or at least demoted. She is clearly unfit to be a manager and needs to address her anger management issues. I have considered legal action to address the public slander. Needless to say, I will not go back to this store."