Schroth & Lorenson Jewelers

"First off, you will never have better customer service in retail. I would like to personally thank the owners Win and Sue for helping us out in a situation that happened with the Schroths and Lorenson store in Summit. I’d also like to thank Liz Carvahlo because without my initial call to her none of this could have happened. The back story….. my son purchased his wedding band from the Summit store. Two days prior to the wedding, his fiancé went to pick up his ring and upon arrival, saw a note on the door saying that they were closed until the following week. She obviously panicked and called me. I have known Liz for a very long time and my initial thought was to reach out to her. Liz then contacted the owners (during their vacation) and they immediately called me in hopes to help. They explained to me that they are not really affiliated with the store in Summit any longer but that one of their past employees is. They reached out to Rich Foley who then took over. He was also on vacation at the time because the entire industry shuts down early in July. Thankfully, he was a few hours driving distance away. He left his vacation and drove up to his store, was able to get the ring and then actually hand delivered it to my sons wedding venue. I cannot put into words how amazing both stores were in dealing with what could have resulted in my son not having his band on his wedding day. I again, cannot thank everyone involved more for their genuine care in helping us. I will forever be a Schroths customer! Shop Small and Shop Local. This never would have been possible had we been dealing with a big chain"

"Schroth and Lorensen did a beautiful job designing my ultimate dream ring! My fiancé told me he had no idea where to even start and he says Rich and his team were the best of help! I went in a few weeks later to meet the team and everyone was so nice! They answered the million and one questions I had! They couldn’t have done a better job!"

"I visited Schroth & Lorenson recently to purchase an engagement ring and they could not have made the seemingly daunting process any easier. Mr. Foley (Rich) and his team went above and beyond to create the most spectacular ring all while providing top tier customer service. I was only able to provide Rich with very few details and he was able to design the ring of our dreams. He never once tried to stretch my budget and also managed a very tight turnaround time which I thought was unachievable. I highly recommend S&L for any jewelry needs and I could not be more thankful to Rich and the entire team for a ring we will treasure for the rest of our lives!"

"My fiancé and I had the best experience working with Rich to create our engagement ring! He was personable yet professional and very easy to communicate with. We are so glad we chose Schroth & Lorenson and would recommend others do the same!"

"Rich worked with my fiancé and me to create a custom engagement ring. We had some stones from old family pieces and did some sketches on our own before our meeting. Rich was open to all of our ideas and added his expertise to improve upon our vision for the ring. After the sketching stage, they created a wax prototype of the ring with our stones so that we could get a better idea how it would look before approving the design. Honestly, the wax ring was so beautiful I almost wanted to just take it home and be done with it! We made some small changes and received the final ring 1-2 weeks later. The whole process was efficient, fun, and collaborative. It took about 3 weeks from start to finish. Rich was great to work with -- extremely knowledgeable, and communicative over text. I had some quirky preferences and dislikes he had to work around, but he made sure it was exactly how I wanted, and even more beautiful. The price was also very reasonable and we were able to trade in some old jewelry to bring down the price. Thank you, Schroth & Lorenson! (The pictures are of our sketch, the wax ring, and the final product.)"