Rockland Employees Federal Credit Union

"My experience with the bank was not a bad experience, can refer to my family"

"This is simply the worst bank I have encountered. This is for state employee, this just shows there is no backbone. We are treated badly working the money, now trying to access the money that we save with REFCU is another layer of slaps in the face. Every month the password stop working. Forget it when you try to reset online, they never send that pin to your email, but boldly states it expires in 15 minutes. No customer service help. This is a SHAME!!!!"

"Hands down the worst bank on the planet. IF I COULD GIVE 0 STARS I WOULD. My bank card cannot be used at the banks ATM, what kinda nonsense is this? It's not expired and there's 100% money available. I will be closing this account cause I'm sick of this place playing with me"

"Their service is horrible! reading your comments makes me realized I'm not the only person who have experience very difficult issues with them. I tried calling to speak to a supervisor and even sent an email to the manager about their culture in that bank. I had a problem and tried to get it resolve, I began calling the bank at approximately 9:35 am till 4pm. I was on hold for most part of the day, finally I was transferred to a supposedly manager; I held on for 2hrs and 16 minutes and then the phone went dead at 4pm. The following day I called again, they assured me that my problem had been addressed. That was the farthest thing from the truth, I give up! and just decided to not bother anymore. I decided to take my business elsewhere. When I'm again able to make it to the bank I will CLOSE my account."

"Worst customer service! If it wasn’t for the Auto Loan I swear I wouldn’t be dealing with these people. Went to sign up for a checkings account and forgot the referral paper my father filled out for me. When I went to get another before my appointment, the lady denied me and said my father can only take the referral sheet because I’m not a member. Went and got my father only for them to tell me I have to reschedule because it was 15 minutes passed my appointment and the lady that denied me the first time left. And that situation said everything I needed to know."