PetSmart

"Pet smart employees were very helpful, knowledgeable, well-mannered, and Informative of my needs for my pet."

"Wow. Where should I begin. So I had an appointment with groomer Gaby for my baby Prince at 1:30PM on 12/29/23. Upon arrival Gaby and I begin to discuss Prince type of cuts she wanted him to have(Gaby) I then explained to her that I want that type of style and can I pay extra for the dematting since she stated that he had a little mating. Gaby then told me NO and insisted that I take Prince back home several times. Well that's when Sara the Senior groomer begin yelling, speaking very unprofessional telling me she's the Senior Groomer and that they need to take up for each other. Whole time she has absolutely nothing to donwith his grooming. I askednhernSara manybtimesnto not speak to me and to get maneger Sara then told me to go find her!!! And proceeded to speak to the staff in Spanish I asked if she can please speak in English and she shouted that's Racists..WOW Im a Black woman who does not speak nor understand Spanish yet Sara thought it was okay to speak spanish about me to her co workers. But said my statement of asking her to speak English is racist!!!! Speaking in Spanish in front of customers who suppose to entrust their dog with you, while your creating a very hostile environment.NOT GOOD BUSINESS....Well the maneger Atika walked in and of Course Sara the Senior grooomer was still yelling to the point the Maneger asked her several times to please be quite while trying to de-escalate the situation. Atika and I left the area and can still hear Sara yelling and the others laughing. THIS BEHAVIOR FROM AN EMPLOYEE IS UNPROFESSIONAL, UNACCEPTABLE DISTURBING AND DISAPPOINTING AND SHOULD NOT BE TOLERATED, i hope this isn't the practice that petsmart deems appropriate. I have recorded my encounter."

"PetSmart has been my go-to for all things pet-related over the past year. The extensive selection of products ensures I can find everything my furry friend needs. The in-store experience is pet-friendly and well-organized, making shopping enjoyable. The grooming services are a lifesaver, and the knowledgeable staff always offer helpful advice. It's been a reliable one-stop-shop for my pet care needs. Cheers to a year of great experiences at PetSmart!"

"Tucker got his first haircut today. I’ve been to several PetSmarts but he’s never come out looking this amazing!! Thank you to Sarah. Definitely coming back for services with her!"

"This location is an aquarium lover's nightmare. I went with the intention of setting up a new 10 gallon freshwater tank. First I walked past the betta graveyard and almost cried. Most of them were dead or dying. Their cups were all filled with algae and some type of bacterial bloom. Their water has probably never been changed and who knows the last time they were even fed. Then I went to the back of the store to see what fish they have for sale in the tanks. Well all the tanks were infested with green algae. Some were so bad you couldn't even see the fish in the tank. I'll never buy a single fish from here with such horrible water conditions. There were 3 staff members all talking together about something they found in the store that smelled so bad and was covered in flies. I'll be buying my fish at petco where you can at least see what fish are in the tank."