Institute for Rheumatic and Autoimmune Diseases

"I scheduled my father's RA appointment and was scheduled for May. My mom's PCP requested her to see a RA doctor. I called and was rescheduled for 3/24 appointment for both. I was excited it was closer to date. I received a call last Wednesday and was told they had to reschedule my mom's appointment. I asked them why, they said its because they didn't have the slot open, which is not our fault. I said no problem, reschedule both to another date . The person mentioned they can't do back to back appointments. I told him we'll it was done for March it can be done again. I asked for the office manager to call me. Thursday came no call back on Wednesday. I called again and was told there was a message that I was told to reschedule. I immediately spoke to the agent and sent a message. A manager called at 3:30pm and was helpful but was not listening to my requirements. I was not called back on Friday, will be calling Monday once again"

"Very nice and new office. The staff is very helpful. Dr Choi takes her time with you and is very thorough. Thank you !"