Hudson Valley Credit Union 40 Lloyds Lane, Middletown, NY 10940

"Atms here are trash. most of the time, you can't even make a deposit."

"HVCU in itself has always served me well. Unfortunately for me, the closest branch (Middletown, NY) is 35 mins away and for the last three times, there was an issue with their ATM. Two of those times, the inside ATM was out of service and this last time the drive-thru ATM wouldn't accept cash. Minor inconvenience, but that is the reason for 4 stars instead of 5."

"How is this a 3.3 page! I go to several branches as I am on the road for work and my experience today was just simply amazing. I needed to get some rolled coin and singles for my job even though we don't have a corporate account at the credit union I do have a personal account and they were more than happy to help me oh, the tellers name was Brandi S. Her smile is so infectious and she was so pleasant with her demeanor that I really didn't feel like waiting was a problem because she was very engaging and professional. I hope to bring our corporate business to the Hudson valley credit Union and get rid of Chase. Thank You to Brandi!!!!"

"The nicest staff possible!! Friendliest best staff. The WORST MORTGAGE DEPT POSSIBLE. With no exaggeration I have have been dealing with the fact the can’t get direct deposit out of my account for a over 2 years!! At first my wife and I found it comical but after 2 years of constantly having to call and have the late fees waived it is beyond a headache. That’s just 1 of the issues with the mortgage dept. There are several! It’s not the branch staffs fault because the mortgage dept is not on premises! Like I said the staff on premises is beyond amazing and friendly. But to get to the mortgage dept you need to constantly call and wait, leave messages etc!! We actually refinanced our home out of that bank just to avoid dealing with them with our mortgage on 1 of our properties. I honestly suggest and highly recommend dealing with the bank on an everyday level for deposit etc, but as far a getting a mortgage dealing with person to person...beware!!! Absolutely a nightmare"

"The service levels have decreased drastically over the past several years. I recently closed on a HELOC in the Middletown branch. There was no greeting, handshake or introduction by the loan “officer.” I stated multiple times I would like a few convenience checks. A week later, after not receiving them, I was told by the contact center they were never ordered. After signing the documents, there was no thank you of any kind. There are far friendlier community banks I will be doing my business with going forward."