The Commons at USR 2 Silverbeech Court, Upper Saddle River, NJ 07458

"Andy was very prompt in responding & resolving issue at hand. Was very knowledgeable in suggesting a resolution to avoid similar issues in future"

"NOT WORTH IT!!!I have lived here for 2+ years now. In the beginning I had no dishwasher.I waited 4 months to have one installed. On a good day it's about 65% efficient in working. Sadly nothing in my apartment is updated. Brown rug, unpainted walls, outdated fridge etc.. just to name a few. My microwave, stove or fridge do not even match. The counter-top in my kitchen is off balance. Cracks in the ceiling starting from my bedroom, traveling into the bathroom shows significant signs of stressed construction or a previous water leak never fixed properly. I honestly think they took the residual items of an old apartment and just threw them in mine. To add insult to injury on 3/28/2023 I went to the leasing office to request service. While speaking to Alyssa(Leasing Agent), James Minn(Property Manager) decided to intervene in a conversation which he was not part of. Speaking with a mouthful of food he begins to incite rules, regulations and ordinances. When challenging his knowledge or lack there of his calm disposition swiftly became austere and unprofessional. Since he could not answer my question he walks back in his office and starts yelling from there to his leasing agents about a different apartment. His disreputable manner proved to have racism undertones. I called corporate and honestly they are just as worse. No cohesiveness or continuity ever established. Enter at your own risk."

"Moved here and couldn’t be happier. The leasing office is very responsive, staff is so friendly, most importantly i love my apartment"

"I’ve lived here for two years, and it’s gotten worse and worse. Homes are poorly put together, the parking is a free for all. If you have something you need fixed they’ll be sure it’s the last thing on their list. I live in an apartment that isn’t updated like the rest of them and they choose to charge me the same as an updated home. The management is no help at all, anything beyond a lease agreement they pass you onto corporate. For a place that offers the minimum they sure do charge a lot. There are plenty of other places near this community that offer more for your buck, with half the hassle. Definitely will not be staying once my lease is up."

"I absolutely LOVE living at The Commons at Upper Saddle River! I have lived here for several years and have had only great experiences. My apartment is beautiful. The staff treats every resident as a priority. One example, four days ago (Also four days before Thanksgiving) on a Sunday late afternoon, my oven thermostat stopped working. I called the office and spoke with Irene. I had a brand new oven set up the very next morning! The entire office staff and maintenance team is amazing! Thank you for your attention to every single detail. Happy Thanksgiving!"