ArrowPac

"Very Very Busy Place If You're Directed To The Back Of The Warehouse Put Your Truck In The First Six Docks Doors Available Then Come Inside To Check-In. This Place Is Kinda Tight In The Back So Have Your Backing Skills Ready Also Like I Said It's Very Busy With Local Drivers Dropping And Hooking Too Containers"

"Horrible place. I cannot wear a mask due to health issues. Before entering I was told by this random worker I have to move my truck to A BAY didn't say which bay and I had to wear a mask. Then the guy just walks away. Due to health issues I cannot wear a mask. There is no one to help you at the door or any security to assist you with any mask issue. So I entered the facility and kept my distance. I was there for about 15 minutes on line waiting to be seen. When I reached the window I was told I would not be helped if I didn't put on a mask. The worst part about it is the manager and about 5 other workers in the office were NOT wearing masks! When I pointed this out to the manager she said put a mask on or leave. I stated I will be glad to leave if I can get my goods. She then proceeded to tell me noone will help me unless I put on a mask. I told them I have a health issue I cannot wear a mask. One random worker asked if I had a doctors note!? Like what?!! I told them they have to provide reasonable accommadations to assist me with the transaction. The manager refused to find any other solution to the situation other than telling me to put a mask on my face. At this point she would be holding my goods ransom as she refused to help me. I will report them to the dept of justice."

"Excellent service. The guy who works the yard was very cool and helpful getting us to where we needed to be. The clerk checking us in was really nice. The dock crew was very quick and efficient. Well rounded place overall."

"Terrible! They purposely make it difficult to pick up freight so they can charge storage. Their office appears to be stuck in a time warp from 1975. They have one person at the window and jam all the drivers into a 10x12 room with no ventilation. Covid-19 beware! You will be forced to stand near people for a long time. They have earned a bad reputation in the industry and rightfully so. Exporters and importers, use anyone but them if you want a happy customer."

"Worst shipper to work with - they even charge you if you want the dimension s of your own pallets so that you can schedule a truck. Customer service is very rude - they don't treat you like a customer at all. They treat you like they couldn't care less whether you're there or not. They don't even deserve 1 star. Do not give this business your money - this will be my first and last time doing business with them."