Family First Primary Physicians

"Dr. Dahab and Nurse Maria were wonderful. Finally found a knowledgeable and caring PCP"

"Love this office. Everyone is so patient and kind and really takes their time on your concerns. Cannot recommend enough."

"I have never met such compassionate, caring and attentive drs in my life… they don’t rush you, and are so thorough. I am so grateful to have found this group. Also the staff are very friendly and caring.. 5 stars aren’t enough!"

"The doctors were nice but before you go in for what you think you're going in for, I suggest you clarify exactly what you're going in for. I went in for an annual exam and because I "spoke with them" about something that may not be included in an annual exam, they took it upon themselves to determine that, then never told me. As a civilian, how am I supposed to know what can and can't be talked about in an annual exam? I have no problem paying balances that are justified, but when I tried to get an answer of what happened, I kept getting the run around. I called multiple times to speak with them, left messages and emails; no one ever called me back. Eventually when I did speak with someone they straight out told me, "we determined that it didn't qualify as an annual because of what you spoke about with the doctor." How am I supposed to know what qualifies and what doesn't? They then said an office manager will be in touch. I waited for weeks for call back, followed up and left messages, no one got back to me. I finally called my insurance company to get the break down of things to see where the miscommunication happened. Again - I have no problem paying my bills, I just wanted to know what happened and the billing department wanted no part in explaining it to me. I truly felt they were just ignoring my calls until the balance fell into collections. For perspective, my appointment was 08/2023 and I have been trying to rectify this situation since. I will never return to this place, and I will also tell people about my experience if they ask for suggestions on a practice. The 2 stars is merely for the staff outside of the billing department. The doctors are nice, the front staff is friendly and welcoming. EDIT——in reply to their reply, she has left me ONE voicemail… one, in the 4 weeks I have been attempting to contact her. And when I called her back 15 minutes later after that and left ANOTHER message for her, shocker, she didn’t call me back."

"This doctor took over my old doctor's office, so I thought I'd give them a try since I need a new primary care doctor. I saw the doctor as a new patient on 4/21 and was told by the woman at the front desk that I had to pay the balance of my deductible (when I should have just paid my copay). I questioned her, and she insisted so I paid the balance of the deductible. The next week, I received my explanation of benefits that showed that I only was due to pay my copay. When I initially called the office back when I got my explanation of benefits, the same woman answered the phone and told me that "there was no way" that the insurance processed it that quickly, and that I was supposed to pay the balance of the deductible, not the copay. She then placed me on hold for over 15 minutes when I asked to speak with a manager and never came back to the phone. It is now over a month later, and I still have not received my refund (I was told today when I called that the check will be mailed today - the last time I called two weeks ago, I was told it would be mailed by the end of that week, they "just needed someone to sign the check"). The doctor might be great, but I will never go to this office again - this has been so incredibly aggravating and not once did anyone that I spoke with apologize for the mistake or inconvenience."