Staples 701 New Jersey 440, Jersey City, NJ 07304

"I rarely leave reviews unless its of praise to businesses, but it was actually comical how the staff member went about an error on their system while my mother tried to pay. The man wearing gray who had tied up hair, who seemed to be the manager was unhelpful, condescending, and just outright rude to not only us customers, but to his coworker. As we were paying, the system on their end glitched, and though there was no receipt that printed, the charge came up on our bank account. The worker demanded we either wait for the receipt (which did not end up printing after 10ish min) or we must recharge the card. As the charge was already made to the bank account, we were skeptical to double charge, as it would be an inconvenience for us if we have to call to get it reversed. My mother was trying to explain that she didnt want to be double charged and was showing the man the charge on her account. In response he would mumble to himself “oh my god, oh my god,” as if my mother was an idiot. He was hostile and condescending as if we were the ones at fault for STAPLE’s technological malfunction. Its funny he even had the audacity to say “call your bank.” Not to mention he kept trying to contact his coworker through the mic and she didnt hear so he yelled across the register to where the tech register is “DO YOU NOT HEAR ME???!!” I wish I got his name because I was shocked with just how rude he was without even being provoked. He wore a gray shirt, long tied hair, had dark purple painted nails, and an ugly attitude. We wouldve waited for the receipt if he didnt speak to us as if we were children. Anyway, hope he cleanses his energy soon cause his aura is menacing, but in very pathetic way. I didn’t even want to say something rude in return because he was just comically rude and unhelpful. He deserves to be called out."

"If only I could give 0 starts. Today I went there and the cashier was so rude and so vile. Instead of a simple hello how are you? She said what? You taking that? Then yanked the receipt out of the machine!! I was SHOCKED. I used to be a cashier and whatever problems I had I left them at home before going behind the cash register. Super disappointed. It was the worst experience I have EVER had shopping anywhere."

"The timing for printing and execution of holiday cards was spectacular. I ordered late in the day on Monday, they were ready early the next day. After miscounting the number of cards needed, I had called up and the additional cards were ready within 1 hour. The all looked awesome! The woman doing the printing, I regret not getting her name... she was just awesome! Couldn't thank her enough!"

"Please bring your business and money elsewhere if you’re looking for copy/print services. The whole department needs a restructure as both the man whose name starts with a J (Mr. “I don’t care to do my job/i’m not the one who did the order”) and Angel both suck at competency and customer service. Their “managers” are also laughable at how they handle customers. I placed an order through Canva and this staples was supposed to fulfill this order for 1000 postcards. Initially they only gave me 315 postcards. The worker J “i’m too lazy to get off my seat and look for the rest of your order” made it clear he had no interest in giving me the rest of the order and I made a stink about it because I paid for 1000. Finally they said they printed the rest and when someone went to pick up the order under my name for me my colleague said both Angel, J “i hate my job”, and the managers all looked at each other with a face. Staples needs to evaluate their over paid employees because this store is rarified garbage with them working there."

"The TSA precheck process runs so smoothly here. Sign up sheet in front. Plenty of seating. Convenient location in the store near travel stuff. It generally takes 5- 10 minutes, start to finish. My whole family did it, and we each had a positive experience. The people we dealt with were nice and efficient. Surprisingly enjoyable experience with a government bureaucracy!"