Branch [Private Showroom - Appointment Only]
147 West 26th Street, Manhattan, New York, United States
About the Branch [Private Showroom - Appointment Only]
Branch [Private Showroom - Appointment Only] is a exclusive furniture and home goods store located in the heart of New York City. Situated at 147 West 26th Street, this hidden gem offers a curated selection of high-quality furniture pieces and stylish home decor items. By appointment only, customers can enjoy a personalized shopping experience with expert assistance in choosing the perfect pieces for their space. Whether you're looking to revamp your living room or add a touch of luxury to your bedroom, Branch is the go-to destination for those seeking unique and elegant home furnishings. Visit us today and discover the perfect pieces to elevate your home decor.
Photos of Branch [Private Showroom - Appointment Only]
147 W 26th St 3rd floor, New York, NY 10001, United States
Opening hours of Branch [Private Showroom - Appointment Only]
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of Branch [Private Showroom - Appointment Only]
"Couldn’t be happier. It’s kind of exhausting researching office chairs for a work-from-home setting and I finally found something that checked all the boxes: 1. Comfort (surpassed my expectations, this thing is sooo comfortable!) ✅ 2. Legit company that I can complain to if necessary (I got all the support I needed) ✅ 3. Breathable mesh ✅ 4. Lumbar support ✅ 5. Arm rests that make sense ✅ 6. Durable ✅ 7. Fair pricing (not cheap, but you absolutely get bang for your buck) ✅ It was a plus that there are tons of raving reviews out there about this chair. It’s legit. They won me over and I wanted to join in on helping others make an important choice for their WFH set up."
"They are amazing!! Bought a chair - very comfortable and totally worth the investment. I also got a chair head that shipped seperately and unfortuantely it was stolen off of our porch, their customer service rep Austin was super responsive and decided to ship me another one at no charge. Overall very pleasant experience!"
"Branch has been excellent so far and have sold me on the company with the excellent customer service and quality I have received. Austin in customer service handled an issue with my chair very quickly and got it resolved in no time. I work remote and need a good chair and branch delivered.AND backs it up as well. I will be suggesting branch to all to friends and family for their office furniture needs."
"Branch prioritizes their financial profile over customers. I am pretty disappointed with the company, operationally. It seems their strategy prioritizes lower inventory and modestly improved working capital over customer service. First, I ordered a Standing Desk on August 6 and it did not arrive until September 16th. In my opinion a 5+ week shipping timeline for a desk seems crazy. Second, while assembling the desk I became stuck at step 3 because the 16mm screws were completely missing from the package. Not missing as in they fell out, but missing as in the baggy was purposely cut open and the screws removed. When I emailed customer service regarding this issue they took ~24 hours to respond. Their solution was to ship the replacement screws in standard mail (rather than overnight). Now they will not arrive for another 1.5 weeks. All the meanwhile, they did not offer up any discount or refund for this extreme delay. Unfortunately the company needs to focus more on customer service. While in the short term, their operations strategy can be financially favorable, it is ultimately at the expense of customers which will more than offset the short-term benefit in the long term. This is tragic as the desk looks quite nice (even though it is still in pieces)..."
"Product is good but service is EXCELLENT! In short, I purchased an ergonomic chair. Had some issues with the seat and Branch made it easy to report the problem and also were very quick and efficient in providing a solution. Just reach out for any queries either pre/post purchase and they are more than happy to help you out. Thank you Kara :)"
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