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Estes Express Lines
34 Chapin Road, Montville, New Jersey, United States
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About the Estes Express Lines
Estes Express Lines is a moving company located at 34 Chapin Road in Montville, New Jersey, United States. Specializing in LTL freight shipping, Estes offers next-day services from the Patterson-Elizabeth area to various destinations including NYC, Philadelphia, Boston, Montreal, DC, Pittsburgh, and more. With a vast North American transportation network, Estes provides nearly 7,000 next-day lanes and 270 million next-day points for local shipments. The institution also offers competitive pricing and reliable next-day shipping to Quebec destinations with a team of border experts available round-the-clock. With a focus on customer service, advanced digital solutions, and eco-friendly practices, Estes is dedicated to simplifying the shipping experience and keeping freight moving efficiently.
Photos of Estes Express Lines
34 Chapin Rd, Pine Brook, NJ 07058, United States
Opening hours of Estes Express Lines
Monday:
07:00 - 17:00
Tuesday:
07:00 - 17:00
Wednesday:
07:00 - 17:00
Thursday:
07:00 - 17:00
Friday:
07:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Estes Express Lines
"If I could leave a zero review for the delivery service I would. Ordered a Wood Sing Set that was received at the facility on Thurs 5/18. I did not receive a phone call to set up delivery date until the following Monday 5/22. Wanted to set up delivery date for next day, Tuesday 5/23, but since no one would be home when delivered, date was set for Wednesday 5/23. By 6pm that Wednesday, no one came to deliver product. My wife works from home and was there the whole time. I called that day and was told by a representative that the driver called my number and because no one answered, the delivery was cancelled!!!! NO VOICEMAIL WAS LEFT! I am at work, and sometimes am not able to get the phone. And since no voicemail was received, all calls that was missed was perceived as Spam. Representative told me that someone will call me the next day to re-schedule. Said to even call next morning to re-schedule so not waiting all day for call. I called the next morning to schedule, was told that someone will call me by the end of the day. NO ONE CALLED!!!! When I called AGAIN, the person I spoke with said that there was a call attempt that day around 3pm and no one answered. THAT IS A TOTAL LIE!!!! No one called me at all between the time i spoke with them that morning and time called that night, have my phone records as proof. They put in false information to cover themselves. This company are liers and do not care about their customers. Because of this, my delivery was not sent until the first week of June after arriving at their warehouse on 5/19. My daughter did not have her new swing set for the Memorial Day weekend. Did I mention, that their warehouse is only 15 minutes from my house?! Worst delivery service I ever had to deal with."
"We received our unattended shipment this morning at approximately 9:24 am. We were not home at the moment when this shipment was delivered. This order is part of a porcelain tile order that we placed with the Tile Shop in Wayne, NJ for our Master Bathroom. As you can see from the pictures below this is absolutely unacceptable. The shipment is barely on the pallet, and definitely not delivered as it was tendered. Most of the tile is exposed and no longer in the boxes that they were packaged in. The shrink wrap has failed and no longer keeping the goods together. This delivery was a failure and unacceptable, what is being done to make this right? Please advise. Thank you. Roger"
"Everyone I spoke to was pleasant except for Laura. It was awful having to talk to her. Easily the rudest person I've ever worked with that's in a customer service position. She does not represent you well and seemed irritated to even have to do her job. She kept going out of her way to correct me just to be snarky. You need to do better Laura! The world is already tough enough without people like you making it worse."
"I am surprised reading these bad reviews about this terminal. I have been working with Estes at the Pine Brooks terminal for almost 3 years and all I can say is that I always get the best service that is expected. I deal with Barbara Bollo and her customer service is outstanding. I just send her my orders and I can completely forget about it because I know my cargo is in the best hands and it will be picked up. She is the best and I highly recommend this terminal. Thank you, Barbara for all your hard work and for taking care of my cargo, you are always pleased and happy to help!! ❤️"
"Changed shipping date. Delivered a damaged pallet. The two pallets that were suppose to be delivered arrived damaged and combined into one. Wrapped up in foil by one of the shipping companies. Maybe them or their local residential delivery subsidiary."
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