Northeast Orthopedics & Sports Medicine - Orangeburg

"Horrendous waiting times, very unfriendly, dismissive front desk staff. Horrible way to be greeted when you’re already in pain and miserable. I genuinely dreaded every single visit. Dr Gaines was always bouncing between rooms. I never had his undivided attention and he never really explained the extent of my injury or why I was in so much constant pain (he found it strange while anyone who had this break agrees it’s an excruciating injury). Today is my last visit, happily taking my business elsewhere. Two stars for having an X-ray machine on site."

"I know Dr.Brief over 25 years, as a former client of mine, and as his patient. Have been seeing Dr. Gotesman for over 7 years. Doctors are great. The other office staff that has helped with my workman's comp and scheduling surgery have been great. Recently the office phone number doesn't work. I can call any other office but not Orangeburg, where I see doctor Gotesman. I was informed I had to press the extensions of whom I wished to speak with. During the last month, I have received two calls after 430, while the office is open until 5pm, and they put the phones on service, 30 mins before they are closed, and I can't even call back the missed call that called me after 430. My phone numbers do not go to the doctors service or to the doctor on call. I cannot call if I wanted to call to make an appointment not related to workman's compensation. I drive over 80 mins to see see the doctor and going to the office to make an appointment really isn't an option. I hope things change soon, this practice is full of great people and doctors."

"Came for an appointment for my Son..arrived 30 minutes early, waited an hour with no sign of being seen. Told the secretary I was leaving, could not wait any longer and her response was that’s fine with an attitude and not a care in the world. Sick and tired of these doctor offices double booking appointments. Dr. Gaines maybe you should give your staff some customer service pointers"

"I have been a patient of Dr Paul Brief for several years. I have found his office to be friendly and courteous and efficient. The office is clean and comfortable at all times. The staff always make me feel calm and at ease. The icing on the cake is Dr Brief who is a brilliant and compassionate physician who has helped me greatly with all of my orthopedic issues. He has brought all of them to resolution with great expertise. I would highly recommend Dr Brief and his wonderful staff to anyone with an orthopedic issue Don Zwickler"

"I was impressed with the office I visited. It was welcoming, clean and tidy, and I was greeted as soon as I entered. The staff was well trained and answered all my questions and moved me rapidly to be able to see the doctor. In short order, I was seen by Dr. Paul Brief who was knowledgeable, caring, and took time to carefully listen to my medical needs. He put me at ease and examined my area of concern, carefully noting and explaining his findings. A clear and prompt plan was discussed and implemented to deal with my needs and bring relief and closure to my medical issue. Dr. Brief set up a follow up visit to monitor and address any issue that I might have. With pleasure, I award Dr. Brief and his team a well deserved five star rating."