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Juno Medical — Harlem
2298 Frederick Douglass Boulevard, Manhattan, New York, United States
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About the Juno Medical — Harlem
Juno Medical — Harlem is a doctor's office and health institution located at 2298 Frederick Douglass Boulevard in New York City. They offer core services including same-day care for illness or injuries, all under one roof. The institution also offers membership plans starting at $20/month for individuals and $50/month for families, allowing patients to get more out of their care.
Juno Medical is committed to bringing the best quality care to the neighborhood, with spaces designed with real people in mind. They utilize the latest modern technology and provide excellent hospitality to ensure affordable and seamless care for the entire family. Visit Juno Medical — Harlem for comprehensive and convenient healthcare services.
Photos of Juno Medical — Harlem
2298 Frederick Douglass Blvd, New York, NY 10027, United States
Opening hours of Juno Medical — Harlem
Monday:
09:00 - 19:00
Tuesday:
09:00 - 21:00
Wednesday:
09:00 - 19:00
Thursday:
09:00 - 19:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 17:00
Sunday:
Day off
Reviews of Juno Medical — Harlem
"Two stars because the Physicians Assistant who took care of me was kind and the young blond hair Black woman was kind too, but as for the rest of the front desk staff. Have better customer service. I had an 11am appointment, arrived at least 10 minutes before my appointment time and was having trouble obtaining my health insurance info from my cell phone. As I tried to get my information, the front desk woman yells out “it’s 11:05am and you have a 5 minutes grace period I can reschedule you for 12:30” I said, “okay” and finished getting my health insurance information at 11:14am and went to have lunch and came back at 12:30. These women did not smile, did not alert me to this grace period when I walked in and only asked if I needed help minutes into me standing in front of the kiosk. Also, what medical space is unable to retrieve your health insurance info in their system. If for the front desk staff at Juno throw the whole clinic away!"
"TLDR; Good standard of care, obnoxious late policy I’ve became a patient at Juno Medical when my OBGYN joined the practice. I mentioned to her that I needed a primary care physician and she mentioned that this practice had them, so I made an appointment. I’ve been had a few primary care physician appointments here without incident. I normally go once a year for routine checkups. I scheduled a follow-up appointment this last Friday with Dr. Mendoza. Apparently they’ve changed the late policy to a five minute grace period since I last went. After traveling from Brooklyn to Harlem, I got to the office at 4:37 p.m. for my scheduled 4:30 appointment. I was informed by the receptionist that I had passed the five minute period ( by two minutes) and that I may have to reschedule. The receptionist then told me that I had to reschedule bc the doctor was with another patient. It was the end of the day, but no one else was in the waiting room. I declined and left. I’d wasted an hour traveling to the doctor to be turned away, why would I want to reschedule with a medical practice with, what I believe to be, an unreasonable late policy. It’s NYC, things happen while commuting. As I reached the train, I received a message that my appointment had been cancelled ( by Juno Medical) and that I was now going to be charged a $30 cancellation fee for an appointment that I DID NOT CANCEL outside of the cancellation window. Before I get the autogenerated response to this review, I’ve already emailed my grievances to the Juno email. Btw, emailing or sending a portal message is the only way to get in contact with a live person at this practice. I was excited for this medical practice, as they staff POC. The standard of care offered is good, which is the only reason I gave three stars, but you’ve lost a patient due to your inflexible lateness policy. It’s hard enough finding black and brown physicians and this policy adds another barrier to care and medical access."
"I seen Dr. Mendoza today and I’m extremely satisfied. Not only was he very polite he made sure that I understood literally everything and was very open to answering and addressing all my questions and concerns. It’s been a long time since I felt like every single base possible was covered after leaving a doctor’s office. To top it off the staff was great and very nice as well. I would highly recommend Dr. Mendoza as well as this facility."
"Dr Mendoza, is phenomenal. I originally visited this location back in January for a physical. I haven’t had one in years and I was kind of hesitant to visit a doctor’s office due to fear of having health issues I didn’t want to know about. Dr Mendoza was kind and informative, he definitely makes you feel comfortable to discuss any concerns you have. Due to this great visit, I have since had two of my close friends also attend this office and have visits with him personally. When he told me he also sees children I changed my son now to this location. He had his first visit with Dr Mendoza and he is fantastic with kids, definitely makes them informed about their own body and apart of any action plan that is needed to better their health. He did not rush and took his time. Most doctors rush through visits only addressing why you came not asking further questions that can enhance the visit. Dr Mendoza address many things without being prompted, he explained clear and with language that is easy for any one to understand. Will continue to visit this office and recommend this location due to the amazing service I have gotten from Dr Mendoza."
"One word...terrible! I was only 15 minutes late to a 7:30am appointment on a Thursday and had already been marked down as a "no show". I am 34 weeks pregnant and commuted from Westchester. I was also informed, after the fact, that either way the doctor would not have seen me because they don't have the "equipment" to accomodate 36+ weeks pregnant women. As I mentioned I'm only 34 weeks along and it would have been nice if the person who called me the day prior to confirm the appointment would have let me know I wasn't going to be able to be seen. This was such a waste of time, I requested a late start for work and I paid for parking at a local garage to make this appointment. I tried to call the front desk on my way in to let them know I was running a little behind but no one picked up. I get it, I was 15 minutes late, but this practice should be more understanding/flexible with their patients. This practice is all about money, I do not recommend Juno!"
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