The Performance and Health Institute 335 Chestnut Street, Norwood, NJ 07648

"This review is for the staff - not the doctor who I did not have the opportunity to see. I am a new patient and scheduled an appointment to see if I would be a viable candidate for Tenjet. I was referred to this office by a fellow patient receiving care at a separate PT office I go to 3x a week for my elbow. The office administrator Mary listened to my medical history and was quick to schedule me right away and requested that I send and bring all medical notes and X-rays before my appointment the next day. With so little time, I made sure this was done and drove to my other doctor’s office to pickup the X-ray scan CD. After making my appointment, I had some follow up questions with billing and what I could expect to pay if I am a viable candidate. As I have incurred so many medical expenses in the last year from a traumatic bike accident, I have nearly met my out of network deductible which is set to reset in 3-4 weeks. I explained this as I was hoping to schedule this and have it covered by insurance. Mary called me back to tell me “it is a pain to work with my insurance company” and that it’s not likely the procedure will get done before my deductible resets. I was told that Suzanne would call to follow-up on my billing questions. I did not receive a call and showed up for my appointment. I was greeted by Mary who asked if I had received a call – I did not. Suzanne came from the back to tell me they could not see me for 3 weeks as they are fully booked. This lack of courtesy is rude, inconsiderate, and disrespectful. Questions for staff: 1. Why would you schedule me for an appointment if you are fully booked for the next 3 weeks? 2. Why would you not call a patient to cancel the appointment as to not waste their time? I find it convenient and interesting this office was quick to schedule to see me and just as quick to cancel once they learned my out of network deductible was nearly met and that I was hoping to get this procedure done in the next 3-4 weeks if it was determined I was a viable candidate. This office is ran like a business – whatever is most efficient and cost effective to them. They are not interested in working with patients and out of network benefits. “It is a pain” for them to work with insurance companies. I got my hopes up for a procedure that might bring me relief and improve my range of motion all for naught. Profit above care, how lovely."

"The PT staff is amazing. Dr. Matera is incredibly knowledgeable and enjoyable to work with. I tore my ACL and had a goal of being able to play golf for an upcoming trip to Ireland. Dr. Matera, along with the rest of the PH team, got me ready to play and I am forever grateful for that."

"I was always skeptic about seeing any Chiropractors or Sports Medicine Providers until a really good friend convinced me to give it a try! From my first appointment & still going I feel a big difference!! I was annoyed with myself as I should have found this place sooner! From the Doctors to the Nurses, Staff and even other patients I enjoy my appointments every time I go! Never a Dull moment! Very Clean facility! Since going, I have been relieved of back,shoulder and leg pains! I am able to move my right leg and not as stiff or painful!! I have found the Best Place & I am grateful! Keep up the Great Work!! I have shared this place with patients I work with!"

"As a competitive runner I’ve been going here for almost 2yrs after hip surgery & an ankle stress fracture. Dr. Phillips is by far one of the best doctors I have ever been to. He is extremely knowledgeable & has not only helped me tremendously w/post surgery care but provided preventative injury care/strengthening to become a more efficient/stronger runner. The staff here is all very friendly & the facility is very clean. The PT & MTs are some of the best around. Since going here, I have run some of my best/fastest races to date."