Valley Medical Group Dumont

"I’m happy to say this will be my final visit. Ever since Dr Desphlat retired things have gone downhill. Yeah nice fancy new office, still runs like a car with 3 wheels. Apparently the word appointment has no meaning because 5 people who arrived after my designated appointment time were seen ahead of me. When I finally got in a room, one hour after my appointment, they said Oops-wrong patient, go back in the waiting room and wait another 20 minutes. When you finally get to see someone it’s a PA, not a doctor. Its 6 hours later I’m still waiting for my results to send to work. Now my office is closed and I don’t have my letter for HR. Definitely need to find a new primary."

"I have appointment 10 am and waiting until 10.30 but I'm in 9.50 am...only my physical check up that's too long waiting I been here my primary physician many years still doing not wright...many times waiting like 1 hour ...I think need to change the management .why still doing keep waiting inside the room..."

"Yesterday I witnessed a male patient being mistreated by the two ladies at the front desk. They were so disrespectful, rude and extremely unprofessional to the patient who was patiently waiting to be seen. As he was walking back to his seat, they made fun of him after he asked them how much longer to been seen by the doctor. They had no empathy whatsoever. Then there was another male patient that was also mistreated by the same two front desk employees when he asked them a question. The patient was annoyed at them and when he walked away one of the ladies called his employer and complained about him! I will no longer go to this facility again."

"Went here for many years, the quality of care has declined as more physicians retired. I booked an appointment two months in advance, only to be told there was nothing scheduled for me the day of and the next slot available was in two months. The wait times are long (average wait of 40 min) with an appointment. Will try elsewhere, they have many patients and don’t need the business."

"First let’s address the negative reviews. For those who say the staff need to be “talked up”, it’s called being nice. If you can’t be nice, that’s not the staffs fault. Do you have to wait? Sure, but they take walk ins. So if someone is injured badly, you’re going to have to wait a little bit. Sounds fair to me. The negative reviews seem to be from impatient people who think they are owed something. Now onto the good. They literally saved my life. I was a new patient of Erika Garcia, and she spent so much time listening to me, and actually caring about what I said. She is fantastic. The following day, Dr. DePena (spelling) called me and said I needed a blood transfusion immediately. I was extremely overwhelmed, she calmed me down, said to the come to the office and she’d give me a letter to bring to the hospital. I can’t thank them enough. The staff was nice to me every single time I went in, not because I “talked them up” but because I was nice. This place is great. The doctors and nurses are great, the staff is great, but looking at some of the reviews the patients aren’t the best. I applaud everyone here for having to deal with some of the people in the comments, you all deserve better"