Friendly Urgent Care

"A Nightmare of Incompetence and Disrespect: Avoid This Urgent Care at All Costs! My recent experience with Friendly Urgent Care of Teaneck was nothing short of a nightmare from start to finish. From the moment I walked through the door, it was evident that this establishment was not in the business of helping people, but rather of lining their own pockets at the expense of customer satisfaction and basic decency. The ordeal began with a reception team so rude and sarcastic that I wondered if I had stumbled into a parody of customer service. Their dismissive attitude set the tone for what would become a series of egregious missteps on the part of Friendly Urgent Care. To add insult to injury, I was charged for a vaccine that they conveniently claimed to have run out of after the fact. When I requested a refund, I was met with promises of callbacks that never materialized. Despite being assured that the matter was escalated to a certain "Robert,” who apparently no longer works there, I received no resolution whatsoever. Fast forward to my recent visit, where I was met with even more disrespect and dishonesty. I was blindsided by an additional $125 fee conjured out of thin air by a supervisor who seemed more interested in bullying me into submission than in addressing my concerns. This blatant attempt at extortion left me feeling violated and utterly disrespected. It is clear that the primary concern of Friendly Urgent Care is not the well-being of their patients, but rather the size of their profit margins. Their unethical and deceitful practices have no place in any reputable establishment, let alone one that claims to provide urgent medical care. In conclusion, I urge anyone in need of medical attention to steer clear of this disgrace of an urgent care facility. There are plenty of alternatives out there that prioritize integrity and customer satisfaction over greed and disrespect. Save yourself the headache and find a healthcare provider worthy of your trust and respect."

"The receptionist was totally unhelpful. Their "new and improved" check-in system was unwieldy. Also, I came in with a possible respiratory issue and discovered that they have no radiology technician. At that point I left. A big decrease in patient service from when I was last there about a year ago."

"Some of the least urgent care I’ve experienced. They make emergency rooms look fast."

"I visited the office for throat pain and told them I thought I had tonsil stones. They tried to turn me away in the lobby without even looking at my throat. Turns out I have strep which they absolutely can treat and I did receive antibiotics after begging them to look at me. Then I called for a note stating when I can return back to work to be sent to my email. I waited 5 hours and called back 1 hour before closing to ask when I would receive it. The receptionist told me she sent it already. I told her I did not receive it in my inbox or spam folder. She proceeded to repeat over and over that she sent it. I asked her to send it again. She said very dismissively, I'll get around to it when I can. She had a bad attitude from the beginning of the phone call. I asked her if she can send it now, not really trusting that she would do it at all at this point. She put me on hold for 20 minutes. Keep in mind there was no background noise and everytime I visit the office it's empty. I hang up and call back, no answer, I call again, she picks up. I tell her I've been on hold for 20 minutes. She tells me ma'am were a doctor's office if I put you on hold you can't just call back were helping patients and I already sent the email. She sent the email 1 minute prior. I hung up because all I needed was a note not an argument over an email! This was on 7/26/23 at around 8:15pm."

"The doctor was very nice and helpful. The Receptionist on the other hand needs more training on being friendly and welcoming. She needs to be instructed on actual factual policies. Upon entering we were asked if we had masks on. When we replied “no, we do not have one, do u guys have one, or should I go to the store to get some? She then stated with an attitude, “in medical facilities you need one.” And we replied “sorry, we did not see a sign outside stating that.” And with an attitude she said that it’s a policy in any medical building. So we once again asked he if she had one to spare like most office buildings do. At the end of the day I know it is not a law, and being someone with a medical condition with a doctor’s recommendation to not wear a mask, I conformed to having to wear one. This lady having attitude for us entering urgent care without a mask on is unprofessional and unwelcoming especially when there is not any sign in place or written policy anywhere. I recently visited this facility just a few days prior in the morning and was not “required” to have a mask on to see the doctor. I have also included photos below to show there aren’t any signs stating masks are needed and required upon entry. Myself and the person I was with did not come in for any type or cold or flu so we didn’t show any signs of coughing or illness. The receptionist needs retraining and should speak to the patients better. I also noticed she did not require or ask other people that entered the building after me to wear a mask. Either the policy changed in the time of me writing this review, or she just picks and chooses who she wants to require masks to be worn."