Northeast Orthopedics & Sports Medicine - Airmont

"I am adding to my previous review.. Dr Shiran was great took care of my injury set up surgery for Nyack Hospital… I’ve reviewed both on google with 5 stars especially Nyack Hospital!! This one star is solely for the “ surgery coordinator “ and front desk reception in the Airmont location. I only do reviews when the service was above and beyond ( this case Nyack Hospital and the doctor )..however calling this office will be the only reason. I will never go again .. all I needed was a clearance letter ( fit to work) which was cleared by the doctor .. 4 days called emailed called coordinator even found documentation menu .. NOTHING so with me now supposed to go back to work on Friday ( the note is MANDATORY) it’s Wednesday night and I’m hoping that the two minute task I ask will be done .. if I miss work because of these ladies .. I will contact the right people .. horrible ! The exception to this office ( besides the doctor) was the X-ray technician on duty.. I don’t know his name but he was kind ..professional and courteous!!!!"

"Posting about a year later since I’m still dealing with their garbage. This is all in relation to the Airmont office. Front desk lady was not friendly at all, it came off as rude and unwelcoming. I remember feeling like she might be like that because of my religious clothing because when I had called to make the appointment she was very friendly over the phone. Doctor wasn’t especially forthcoming with information and I kept having to dig for information but I’m not a dr so I didn’t know what questions to even ask him. I left feeling confused as to why my injury happened and how to prevent it in the future. The meds they prescribed for the pain never made it to my pharmacy- I tried twice to call and get them to send it again and they claim they did but my pharmacy never got the order. (I’ve used the pharmacy for years and never had such an issue before). I left many messages over the span of a year to the billing department and they never called me back, instead they sent my bill to a collections agency. They charged me $470 for a wrist band when they told me it’ll cost $25. In the messages I was very specific about this charge and that they should call me to discuss it since I’m not paying close to $500 when it’s their issue for lying to me when I was there and getting the wrist band. The on call rep this evening was friendly and put a note for the billing dept to call me in the morning. We’ll see. Edit: they never called lol"

"Dr Shuren is an amazing Dr/surgeon he has done surgery on myself my husband and my daughter. Great bed side manner. Highly recommend"

"Some time ago, my daughter experienced severe ankle pain, and the process of registering her at the medical facility was quite time-consuming. However, this was only a fraction of the challenges that followed. Upon entering the office, a staff member at the desk began shouting at her inexplicably. Although uncertain of the exact reason, I couldn't help but suspect that the mistreatment stemmed because of us being Jewish. Strikingly, when a non-Jewish patient passed by, the staff member's demeanor quickly shifted from hostility to extreme politeness, bidding farewell to the other patient. However, this rude and unpleasant behavior resumed as soon as she interacted with my daughter again. On the other hand, the doctor displayed utmost kindness, but the X-ray technician exhibited rudeness once more. Regrettably, my wife's attempt to write a review regarding our experience was deleted... Nevertheless, this review serves as just the beginning, as I intend to reach out to community leaders. It is disheartening to witness such occurrences in a neighborhood predominantly inhabited by Jewish residents."

"Wish they're would be such a thing as a zero star rating... Crazy wait times... Doctor came in much later then the appointment time, so he decided to claim that my appointment was actually later!!! Finally when he came in he was very rude and with bad attitude... Crazy wait time to take an x-ray... Would suggest to go to a different doctor's office.."