lululemon

"Everyone in the store is extremely helpful and they have lots of options, but not everything. They have clearance racks which they would not accept returns on, but are definitely cheaper. Great gifts for my girlfriend and no tax on clothes in Hoboken!"

"Amazing staff. Great experience here. Let me explain: First off, I’ve been in apparel retail for 15+ years and I’m sensitive to bad service, especially at a premium brand like Lululemon. I really wanted to splurge when I was on a vacation in Miami but every employee there was cold and unwilling to answer my basic questions. After reading about the service at American Dream (Sparknotes: They’re not nice), I decided to risk the hassle of parking in Hoboken - and and I was rewarded. When I first walked in, I was met with enthusiasm and kindness and not a single issue while I made a return. Kudos to the trainer and trainee working at the register - trainer was patient, knowledgeable and trainee seemed to be learning quickly and doing a great job at making sure I was happy. Then, to find leggings that did fit me, the manager (?) gave me her undivided attention to find the perfect fit, even though it was closing time. Above and beyond, I am super excited with my purchase and the experience here. I will always shop here, forever and always. Thank you Lululemon Hoboken."

"Really disappointed in my experience with this location. I recently made a purchase online with lululemon and unfortunately had to return every single item because the quality is just not there anymore. On two of the pairs of leggings I got, the seams were coming undone while the tags were still on. I kept the last pair because they looked great, and I was excited about the color. After one wash, I noticed that the seams by the ankles already started to pull. For this price point, that is unacceptable. I’ve been loyal to lululemon for about a decade now - I haven’t purchased workout leggings from any other brand, and probably buy about 4-5 pairs a year. Prior to 2022, all of my leggings have lasted many years without and major damage. As you can imagine, having 3 pairs of leggings with issues within one month is going to be frustrating. On top of that, I received a pair of black align leggings as a gift earlier this year and once again, the seam is completely coming undone. The person at this store claimed the pants were purchased in 2018, which just isn’t true. As anyone with aligns would know, these pants pill like crazy. Aligns just don’t last 5 years. These look and feel brand new. Because of this, there was nothing the person was willing to do except allow me to “recycle” pants and get $10 in a coupon. Turns out my boyfriend got these for me at an outlet store, where he paid full price for them. If outlet items aren’t eligible for returns, I understand that, but charging full price for pants you can’t return or get any help with when there’s a quality and performance issue is insane. The entire time the person was giving me an attitude and not believing that the pants I bought last month were new. She said they don’t sell that color anymore, even though the espresso color is still on the mannequin next to the register. Finally she offered a replacement, no refund, and magically found a pair in the store. I also mentioned that the issue with the seams is a common issue now, mentioning that it’s the reason why I returned everything from the purchase I made last month. I mentioned that I’ve been seeing a lot of comments online from people saying they’re having the same issue. Instead of accepting that feedback, she rolled her eyes and said “lululemon isn’t responsible for what’s said online about our products”. Not only did this response not make any sense, it was just flat out rude. I’ve never had this experience at a lululemon store before. In the past, if something was wrong, employees would try to make it right by offering repairs and actually listening to customers. Nothing I was saying was personal about her, yet she still tried to make it seem like I was a burden to her. Once again, I’ve only shopped at lululemon for many years. I’ve vouched for this brand and told all my friends to splurge here. I’ve been annoyed with the recent drop in quality, but my experience in this store today was the final straw. After this experience, I walked right across the street and made my first ever purchase at Athleta. I’ll be experimenting with other brands in the coming months, but I will never give lululemon another penny again. Update: since my pants were NOT from 2018, I managed to get a refund elsewhere without an issue. Absolutely no reason for the attitude I got from the associate here."

"Called Lululemon in regards to the “warranty” on a clothing recently bought and was told of the issue was fixable they would happily fix it so I took my Lululemon pants that had a rip on them (Very small hole) to this store and showed the young lady working the counter and was informed to my surprise this was not something Lululemon offered and before even seeing the rip she said there was nothing to be done.. I got in my car and took the same pair of pants to a Lululemon in lower manhattan and was told they would be ready by Tuesday… what a joke, I assume the young lady working the counter was not informed or did not really care to help."

"I have to say the women who work in there are wonderful. When I first heard about this store, I thought that I would go in there and no one would help me based on my own preconceived notions about myself. But every time I go in there, they are nothing but nice and helpful and kind and I can’t say enough good things about them. Karly and her crew are a delight. Yes I go for the clothes but I come back because of the amazing staff that work there"