AFC Urgent Care West Orange

"Dr Odekunle was a very nice doctor to me he was very fast and understanding and had me in and out of no time. Erica on the other hand was very rude !!! The medical assistant! I do not recommend her at all please be aware she was very rude and nasty as if she did not want to be there at all I will be going higher up to report ERICA!"

"BUNGLED FLU TEST: Came here on Weds 1/10 with very bad flu symptoms. I was tested for COVID & flu. Both negative. Dr. Jackson was very nice, but with negative test results, she said i probably had a virus, and it would run its course. Next day, still feeling awful, I called a doctor friend and described the symptoms. She asked if either swab was deep: I said no, and both swabs were barely inside my nostrils. My doctor friend suggested I repeat the flu test: The flu swab should go deep, or you can get a false negative. 2 days later, I Was finally able to get in to a primary care doc at Barnabas, and the nurse there did the rapid test--and it was a very different experience. I tested postive for FLU A. By then, it was too late to start Tamiflu, and I just have to wait it out. It shouldn't be that I have to go to a 'real doctor's office' to get a proper test swab. How many false negatives due to human error? LEARN FROM THIS. DO BETTER. TRAIN YOUR STAFF! Administer tests properly so patients can be treated properly. Your mistakes could have serious consequences."

"Twice this location has refused to service me. Once when I was feeling unwell and because I’m asthmatic I was honest in letting them know there was some chest tightness and from there they refused me. Told me to go to my dr or ER, which I found weird since I’d been treated with a nebulizer there in the past. Fast forward to learning I had covid exposure but because I had no symptoms- they refused to give me a test. Again the response was, go somewhere else. No treatment when Ill, no treatment when trying to protect others by knowing my Covid status. The people behind the desk in the lobby are cold and unfriendly."

"“My wife and I recently visited this establishment, and I regret to say our experience was nothing short of disheartening. From the moment we stepped in, the front desk staff gave us an unwelcome vibe, making us feel more like an inconvenience than valued customers. Their lack of professionalism and courtesy was evident in every interaction. But what truly took the cake was the attitude of the closing doctor. One would expect a medical professional to uphold a certain standard of behavior, but this was not the case here. The doctor’s demeanor was dismissive and even bordering on rude. There was a palpable lack of empathy and understanding in our interactions, making an already uncomfortable situation even worse. I believe that every customer deserves respect and a basic level of politeness, regardless of the nature or size of the business. The treatment we received during our visit is simply unacceptable and does not reflect the standards one would expect from a reputable establishment. I sincerely hope no one else has to endure such an experience, and I would advise potential patrons to seriously reconsider before entrusting this business with their needs.”"