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Crystal Run Healthcare Urgent Care Center
155 Crystal Run Road, Middletown, New York, United States
About the Crystal Run Healthcare Urgent Care Center
Crystal Run Healthcare Urgent Care Center is a leading healthcare institution located at 155 Crystal Run Road in Middletown, New York. As a trusted provider of urgent medical care services, our dedicated team of healthcare professionals is committed to providing high-quality, compassionate care to patients in need. Whether you require treatment for a minor illness or injury, our state-of-the-art facility is equipped to handle a wide range of medical conditions. With convenient hours of operation and a convenient location, Crystal Run Healthcare Urgent Care Center is here to serve the healthcare needs of the Middletown community.
Photos of Crystal Run Healthcare Urgent Care Center
155 Crystal Run Rd 1st floor, Middletown, NY 10941, United States
Opening hours of Crystal Run Healthcare Urgent Care Center
Monday:
08:00 - 19:30
Tuesday:
08:00 - 19:30
Wednesday:
08:00 - 19:30
Thursday:
08:00 - 19:30
Friday:
08:00 - 19:30
Saturday:
08:00 - 19:30
Sunday:
08:00 - 17:30
Reviews of Crystal Run Healthcare Urgent Care Center
"This review is for the Urgent Care located in this building. First off, I have hearing loss, and also now my ears are clogged, so it makes my hearing loss even worse. I went to Monroe Crystal Run, 95 Crystal run to see if there was a doctor that could see me to get my ears cleaned out, and i could not hear any of them at all, so i decided to go to urgent care. Walked in this building, asked where the urgent care was, and said i can't hear- so she was kind enough to walk me downstairs where it was. Everyone wears masks there, and it super makes it hard to hear.... Anyways, got to the urgent care, said i couldn't hear but the receptionist was kind enough to write down the questions she had. Also got new insurance but have an empire card with medicaid, and gave that to them. But the receptionist only took the empire card, but then fixed her mistake. I got to the urgent care at 3:33PM, but it wasn't until 4:57 that i was seen, and i had work at 5. Thank goodness i didn't faint or anything from being dizzy that long.... I also did nicely say that i had work at 5. Saw the doctor, dr. Stoll, Who was very nice, and did indeed confirm that my ears had wax in both of my ears. However had to go before they could clean out my ears because it was already 5:45PM, and i had said that i would be there by 6. Luckily have a follow up with my regular doctor dr. Lau, and will be seeing him to clean out my ears. (side note: part of the reason why i was waiting is because i just got my other insurance, and wasn't sure if i needed another card, so i was trying to wait to get another one, but you can't make your body wait!)"
"I see why the overall rating is 2.3... Beware! Extremely over priced! Urgent care visit for a cold. Had covid test, strep test and office visit and was over $900.00 not to mention 2 hour wait. Insurance paid some and they were unwilling to negotiate the balance owed. Only offered a payment arrangment! When needed in the future, will use a diffferent urgent care."
"I love this place. I have been here a few times in the past couple of years and yes when COVID was in its height wait times were long and there were protocols that had to be maintained. But over the last year when I have come in I have been seen in a reasonable amount of time. But more importantly all the staff from reception to nursing to xray technician to the PAs Amanda and Amy, have always been incredibly friendly, caring, and genuinely concerned for my health. They did not rush and took the time to make a plan with me about what next steps to take in treating my illness. I am very surprised about the negative reviews, remember this is not an emergency room. If you are having emergency symptoms and need to be seen right away you need to go to the ER. I trust them with my care."
"I cut my finger tonight and was bleeding profusely. After around 30 minutes of failing to stop the bleeding at home I thought it would be best to go to Urgent Care. I showed up to Crystal Run’s Middletown Urgent Care at 7:15PM (because online it showed that they were open until 7:30pm). So I walked in and the women told me that they weren’t taking any patients. I said okay, but she could tell that I had a an injury because my finger was wrapped In paper towels so she then asked if I was actively bleeding. When I said yes she said let me go to the back and ask if they will see you. She came back and told me she was so sorry but they won’t see me. I ended up going somewhere else down the road where they took me in right away and gave me stitches."
"I usually go to the Rock Hill location but it was closed today. I got put in a room quickly and thought it was going to be an easy trip to urgent care for once, but I was forgotten about in the room for 2 hours. At that point I very politely asked a staff member if they had any idea how much longer it might be, and they looked absolutely shocked that I still hadn't been seen. 30 seconds later the practitioner came rushing in, saw me for 3 minutes max, barely examined me, and didn't seem to listen to much of anything that I said about what brought me in. Would not come back or recommend this location after what I saw today."
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