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About the Castro & Sons LLC
Castro & Sons LLC is a well-established institution located at 1 Corwin Court in Newburgh, New York, United States. With a reputation for excellence in the industry, Castro & Sons LLC offers a wide range of services to meet the needs of their clients. From construction and remodeling to property management and real estate development, the team at Castro & Sons LLC is dedicated to providing top-quality work and exceptional customer service. Whether you are looking to build your dream home or need assistance managing your investment properties, Castro & Sons LLC is the trusted choice for all your needs. Contact them today to learn more about their services and how they can help you achieve your goals.
1 Corwin Ct, Newburgh, NY 12550, United States
Reviews of Castro & Sons LLC
"If it were possible to give them no stars I would. They do not communicate cancelled appointments to patients. If you call with 10 minutes left when it's just flurries out expect to be spoken too like a badly behaved child and told it's your responsibility to call and make sure the appointment (that is still listed and unchanged on the website) was not canceled. Their idea of an "irresponsible adult" is someone who does not anticipate and excuse their mistakes or bad practices. If this happens to you I highly suggest you report it to the Medicaid answering service as this is an issue with some of the companies they contract, their behavior is basically out of med-answering service's hands but what they can do is agree not to hire the services that treat you like garbage for being a Medicaid patient when it's clear roads out and barely snowing enough to cause a single issue. This makes it clear that whatever the present excuse they are allowed to make is, they will opportunistically use it. Edit: It also seems suspiciously like they're hiring google reviewers with more than a couple reviews on their record to give the same review just worded different and if it isn't that then the reviewer's last name is Castro."
"I really wish I could give these rude and incompetent people 0 stars. Not only do they not do their job but they also have the audacity to lie and gaslight people about it. My partner was set up with them for his medical transport service. There have been a couple of times where they have not shown up to provide that service and have made different false claims; such as the doctor's office not setting up the ride, they were given the wrong address, etc. This morning they again did not show up. When my partner tried calling, they ignored his calls. His doctor's office was finally able to get through to them and they claimed that they had arrived at 8:15am and had also tried calling to let him know that they were there. First off, they have never called for previous pick ups, they just rudely honk. I've started waiting by the window to try and avoid this since I don't appreciate them pissing off my neighbors. I had been at the window from 7:30am onwards, nobody arrived. (I live at the end of a dead end street so it's very clear when a car comes this way. Not only do I see and hear it, but my dog also lets me know.) Also, there were no missed calls. It's one thing to not show up, it's another thing to then straight up lie and gaslight people on top of it. Especially since they are supposed to be providing a service to help people in need medically. They really must have no conscience to get off on treating people this way. I would stay far away from them. A company that behaves this way does not deserve to be in business."
"I can always rely on Castro and Sons to get me to my appointments on time. The drivers and dispatch are very friendly."
"WARNING, DO NOT USE!!! I've been calling (Castro & Sons) because they haven't been showing up for my 70yrs old neighbors appts for her cancer treatments. She always sits outside waiting for them to show and they never do. They always say they don't have her but when I call Fedelis they inform me that this company was lying and tell me the dates they receive the information. Today, I spoke with a guy at this company and they said "they didn't have her" and then changed it and said "She was too far" No apology just hangs up. **Yes he got caught in a lie.** When were you going to let a 70yr old woman know your not coming to pick her up because she was too far? When were you going to let Fedelis know you weren't going to take this trip? Your a transportation company and your failing at it but apparently you can care less and it shows. Just remember, a happy customer will tell 1 or 2 but an unhappy customer will tell 10 or more. Those are stats!"
"Castro and sons is an amazing transportation company. Not only do they get me to my appointments on time but I never have to wait long to be picked up either. Thank you for being consistent! The dispatcher also goes above and beyond if there are any issues with my insurance. I recommend them for any transportation services."
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