AtlantiCare Regional Medical Center, Mainland Campus 65 West Jimmie Leeds Road, Galloway, NJ 08240

"Dad's been in Atlanticare's care for 8 weeks now, and continues to deteriorate. He is currently being held at the Mainland campus (though he's been in the AC campus during this adventure too), despite clearly needing a higher level of care than Atlanticare seems able to provide. Here are a few reasons for the harsh score, hope it saves someone from coming here. - Unwilling to admit when they need help: Let's make this clear: Atlanticare is a dead-end. They WILL NOT transfer you to a competing hospital, despite a steady downward trajectory since entering their care 8 weeks ago. The last two doctors that have treated him refused to release him to a better-equipped hospital up in Philadelphia. Today, Dr. Griffith even told me the only way he's getting to Philly is if I "drive him to the ER myself". When I took her up on that challenge, she refused to release him. Suddenly it would be “against medical advise” to remove him from the hospital. - Phone calls from the doctors are rare to non-existent: Regardless of which Atlanticare facility you choose, no one's calling you. You MUST be in the room when they make their rounds if you have any hope of getting an update. It's ALWAYS everyone's first day treating him so you can't get an update from the nursing staff, and leaving your number for the doctors is a joke. So are Medical POA's apparently, as I wasn't even notified of his discharge from AC! (Only to be readmitted the next day) - Incomplete medical record availability: IDK how, but in 2024 Atlanticare could not find a record of stent implanted in 2016, in the same town! He even gets an ultrasound of it each year at AMI, but Atlanticare made him wait over a week for an MRI while I dug through old file cabinets in his basement. Even once I defied the odds and found the paperwork from 2016, they were no longer in a rush to do the MRI! I had to push them to even make copies of the paperwork I had found. I think they eventually did it and failed to find anything anyway. And let me guess; You'll post a reply about how sorry you are that I had a bad experience, and maybe I can even score another $5 off coupon for the cafeteria again, but that will hardly make up for the suffering your doctors are causing my dad."

"I was traveling out of state and had to come to this ER. I received nothing but compassionate, kind, efficient, and competent care. I’m thankful for the medical professionals who took care of me and helped me get through what was a very physically and emotionally challenging day."

"The worst experience going to the ER. The staff was rude and unprofessional. The place was dirty. A man who had wet his pants used a wheelchair and the waiting room chairs. The nurse put the wheelchair back without cleaning it first. The wait was extremely long and the place was very unorganized. We eventually walked out, no one cared. We went to Shore Memorial and has an amazing good experience"

"I believe AtlantiCare is one of the better hospitals in Southern New Jersey, and their being in the Atlantic City region is a boon to the area. Three different surgeries for my Mom - two at the Mainland Campus and one at the Atlantic City Campus, the latter one being of a complicated category, and they have provided fabulous treatment. Their services and sincerity are unquestionable. Much appreciation and kudos to them. They have done a fabulous job. I can tell you that they treat patients with much compassion and courtesy. A truly good set of people who care. Their emergency rooms are at times so overloaded or backed up, possibly because the Urgent Care phenomenon so popular on the West Coast and South still has not caught on as much as it should have in New Jersey/Southern New Jersey areas, and people still do end up in emergency rooms. One thing is for sure it would help to have a clear guideline as to when all a patient goes to the Emergency Room versus Urgent Care, a common set of people don't know when to go where."

"Wouldn't trust them to lance a boil on my a**. Told my parents if I get critically ill to send me anywhere except there and Shore Memorial. I'll take a cab to Cooper if god forbid an ambulance takes me to this place. Also, I worked somewhere two blocks away in the city and took them almost half an hour to arrive to help someone. I could've carried the person there faster. See here they respond telling you to call their "patient experience team" but today I called to express concerns I have and was told it was called "customer relations". I wasn't aware I was returning a set of sheets I bought on Amazon. I thought people in hospitals are "patients", not "customers". Does that sum up their attitude? Perhaps. Wasn't allowed to talk to a patient that was critically ill there because the nurse didn't want to wake them up. I'm so sorry to be an inconvenience. It's just a beloved family member dying in there. By all means, let her sleep so you can get your work done on your shift. I may never talk to her again. Thanks ACMC! You're so compassionate."