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Semihandmade & BOXI | Cabinets for Kitchen & Home
1239 Broadway, Manhattan, New York, United States
About the Semihandmade & BOXI | Cabinets for Kitchen & Home
Semihandmade & BOXI is a premier furniture store located in the heart of New York City. Specializing in cabinets for kitchen and home, our showroom at 1239 Broadway offers a wide selection of high-quality, customizable cabinetry to suit any style and budget. Whether you're looking to upgrade your kitchen or add storage solutions to your living space, our expert team is here to help you find the perfect cabinets for your needs. Visit us today and discover the perfect blend of style and functionality for your home.
Photos of Semihandmade & BOXI | Cabinets for Kitchen & Home
By Appt Only, 1239 Broadway #605, New York, NY 10001, United States
Opening hours of Semihandmade & BOXI | Cabinets for Kitchen & Home
Monday:
11:00 - 18:30
Tuesday:
11:00 - 18:30
Wednesday:
11:00 - 18:30
Thursday:
11:00 - 18:30
Friday:
11:00 - 18:30
Saturday:
Day off
Sunday:
Day off
Reviews of Semihandmade & BOXI | Cabinets for Kitchen & Home
"***EDIT*** not only are semi handmade crooks but they're also liars. Do not believe any of their response. I have receipts to prove everything they are saying is not true. I called them panicking and in tears telling them not to cancel my order. Telling them I am 7 months pregnant and I want my kitchen done before I give birth. This is after I spoke with the shipping company who said they could absolutely still deliver the order to me. Not only did CX hang up on me but so did the owner when my husband called to say that the order was on his CC and they had no right to cancel. I ended up in the hospital due to stress caused to myself and the baby so claiming the owner had no intention to cause harm when they KNOW they could have delivered that order is just plain gaslighting. Feel free to message me directly if you have any questions about this disgusting excuse for a company and their despicable owner. The 2 star average review should tell you enough though. ABSOLUTELY DO NOT BUY FROM HERE UNLESS YOU WANT TO WAIT 3 MONTHS TO HAVE YOUR ORDER CANCELED WITHOUT CONSENT BY THEIR MAN CHILD OWNER WHILE THE ORDER IS SITTING AT A DOCK WAITING TO BE DELIVERED TO YOUR HOUSE!!! I ordered from semi handmade in September and it is now December 20th. I received one door from my order yesterday and reached out to the company to let them know that the grain was going in a horizontal pattern and not a vertical as well as to express my disappointment that when mounted, you can see the white from the ikea cabinet. The doors I ordered were a dark color so this is a heavy contrast. I asked how I could return for a refund if the rest of the order looked this way. First, they only addressed the white showing through the cabinet and never addressed the fact that the grain was in the wrong direction and would not tell me if the rest of the order was this way or if this was just a fluke. Instead, they just CANCELLED my order after I explicitly said that I did not want it cancelled. I have been working on a kitchen remodel for 6 months. I ordered these cabinets 3 months ago. I am 7 months pregnant and want my kitchen done before I give birth. The order is still sitting at the dock in my town and I have asked the company repeatedly not to cancel it and let me see it first but they refuse. Yes, they are going to send a refund but that is NOT what I asked for and they still have the chance to make this right and they refuse. Just look at the emails and how the owner spoke to me. I suffer from severe anxiety and depression and the way spoke to me and have handled this situation has thrown me into a level of stress that is not safe for pregnancy. I have submitted this to the BBB but semi handmade still has the opportunity to make this right on their own and they refuse. Ps - if you are ordering online just know that there WILL be white showing through and it is very noticeable with darker fronts. This does not show in their photos however they have assured me that this is the norm. their solution for the white showing through the cabinets is to put tape over the white part to match the cabinets."
"UPDATE The design team was professional upon kicking off a design call. I had a call with a team member and she followed up with detailed next steps and an example inspiration photo. Ultimately I decided not to work with semihandmade as the initial experience was quite a turn off and I was not completely sold on the styles. I love the concept but am not sure that the company is what I was looking for in an important upgrade to our new home. Though on a budget I believe they do offer some improvements to Ikea cabinetry but it would be great if they had a bit more elevated or design options. Thus far the customer experience has been extremely poor with Semihandmade. While the product itself looks to be decent. The showroom is in an office building down the hallway on the 6th floor. When I showed up for my appointment the sales person was sitting on a couch on his laptop. He did not make an effort to really greet me and it felt as though it was a nuisance that I was there. Every chance he got he went back to sitting down without walking me through their products in detail. Ultimately I found the material we are looking for but it just felt like I was a burden for showing up. When I asked him to email me an image he pulled up for inspiration he said I could take a photo of the laptop screen with my phone... Additionally, it is surprising to learn that you have to pay for the team to help with your planning... this is quite atypical from a company that you are planning to spend thousands of dollars on a new kitchen renovation. I have signed up for the planning service so stay tuned."
"The bad reviews here for a reason…"
"We installed our Semihandmade kitchen in 2019, and within 2 years the doors and side panels began to delaminate. I reached out when it first happened and were provided with two new panels free of charge and felt this was a one-off occurence. Since then, all edges are peeling away. When I contacted Semihandmade customer service again, I was told this is due to excessive heat exposure in my kitchen (one of the panels was adjacent to a dishwasher, sold to us for this exclusive purpose)? A curious defence from a company that sells a product designed for a kitchen. At this point, even the hinge side edge of cabinet doors are delaminating. Reading between the lines, SHM knew there was an issue with the original maker of this line and have since switched. When we purchased SHM, there were very few reviews from homeowners who had lived with them for more than a year. With hindsight, I would never have worked with SHM, knowing we will be having to re-do the entire kitchen in the next few years. My best friend currently is wood glue."
"I would not recommend using this company. There are so many other cabinet companies that do a great job and have great customer service. We ordered four cabinet doors for over $2000 and after many phone calls and emails they sent the wrong hinges and would not refund the wrong hinges they sent. I think it was a small request to make because they should have said they don’t have the type hinges that we needed. Instead, they sold the same thing that we couldn’t use. Poor customer service."
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