Wilson Ware House Kitchen, Bath & Tile

"I am very pleased with the quality of the cabinets that we purchased., not to mention the level of service we received from Nikki. While we had a couple of issues with our delivery, Nikki was very attentive and resolved the issues quickly. We also purchased a bathroom vanity that Wilson had crafted an amazing granite top for. The workmanship on the top is excellent, and we couldn't be more pleased. I"

"I visited Wilson Kitchen, Bath and Tile located at 2311 C Forest Ave, Staten Island, NY 10303 on October 23, 2021. I ordered the following items: White Shaker Cabinets, countertop with half bullnose edge, faucet chrome, and backsplash. We settled on a price of $3,560. I paid a deposit of half the amount which was $1,780. The items were delivered on November 2, 2021. After the items were delivered, I paid the remainder balance of $1,780. I have an invoice to indicate that the full amount was paid. When the independent construction crew (not tied to Wilson Kitchen, Bath and Tile) started to install the cabinets, they noticed that an entire cabinet was missing. This is not a small part. It’s an entire cabinet of 36 inch. I reached back out to Wilson Kitchen, Bath and Tile and notified them of the missing cabinet. They delivered the cabinet on November 4, 2021. On November 5, they demanded an additional $400 for the missing cabinet. When we refused to pay the additional $400, the owner started to curse at us and told us they were going to call the police to come to my home and and take the cabinet. I immediately contacted the police and asked if they would come to my home to take the cabinet. The local 121st precinct stated they would not come over my house to take the cabinet. This business is trying to scam us for additional money even though we agreed on a price, and we paid that price. Now they are threatening to take legal action. This place will SCAM you. Stay away from this place. I should’ve read the other 1 start review before doing business. I am now filing a complaint with the Dept. of Consumer Affairs, Better Business Bureau, and any state and federal agencies that will investigate this business. I also contacted the local precinct about whether they would come to my home to take the cabinet and they said no. I also contact my family lawyer and started gathering all the paperwork (invoice indicating we paid full price) should they take us to court. IF YOU WANT TO DO BUSINESS WITH THEM, THEY WILL SCAM YOU. YOU’VE BEEN WARNED!!!!"

"Horrible place dont waste your time or money here. They have horrible customer service. They will not compensate you even if they are wrong. Take your business else where not here."