CVS Pharmacy,

370 New York 306, Monsey, NY 10952

"Had a medication experience similar to the others posted. My medication which is a controlled substance medication used for postoperative pain was put in on Monday, January 8. I’m still waiting for it as of January 19. The automated system said it would be ready by January 18 after 3 o’clock. When I went to the pharmacy I waited 20 minutes in the drive-through was told to come inside. No one saw me for another 20 minutes I got upset I asked to see a supervisor. They said she wasn’t available, it’s just absolutely incredible. Then I was told the medication wasn’t in stock. How do you like those apples? I can’t reach the customer service to find out what can be done. It seems the whole world has gone mad."

"Took a week for them to tell me my medicine wasn't in stock via text. And then had to wait 30 minutes to reach a representative to see what the alternative is which I was told they had the brand name just not the generic. All in all took 2 weeks from when order was placed until I received my medication absolutely bonkers!"

"Had a good experience at the drive-thru. Yes, there was a bit of the wait from the vehicle in front, but at the window it was quick (had completed the pickup process on the app). The pharmacy staff at the window was a young woman who was super professional and efficient."

"The pharmacy is severely understaffed. Phone wait times are over 10 minutes, and waiting in person is just as bad. They also say they'll have prescriptions ready at a certain time and then don't. However, the pharmacist, Hardip, is excellent."

"Fresh new store! Had antibiotics called in on a Friday afternoon within ten minutes we were able to pick it through the Quick drive through!"