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About the Mount Sinai Beth Israel
Mount Sinai Beth Israel, located in New York, New York, is a renowned health institution with a focus on cardiology advancements. Our award-winning teams provide accurate diagnoses, access to clinical trials, and cutting-edge treatment options. We integrate technology with patient-centered care, offering virtual urgent care through the MyMountSinai® app. Founded in 1889, Mount Sinai Beth Israel combines medical excellence with clinical innovation. While the 16th Street campus is set to close in July 2024, patients can still access care through the Mount Sinai Health System's ambulatory platform downtown. The Emergency Department remains open and accessible during this transition.
Reviews of Mount Sinai Beth Israel
"Very bad experience—everyone in the intake area seemed annoyed that anyone would dare to be there and gave horrible service. The doctors were fine but didn’t seem to know what they were doing either"
"They're having issues with their internal systems for call messages and emails from the MyChart app. Only solution is to call in, refuse to accept a call back offer and refuse to end the call until you receive the answer you're seeking. (they don't ever call back, even after 5+ calls, and don't allow escalation to a supervisor) It shouldn't take well over 3 hours of active phone calls plus repeated emails to reschedule an appointment. It's more efficient to be the squeaky wheel. If they don't respond to the first request within their own timelines, they consign the patient to a black hole and refuse to address their issues. Stay calm, and be insistent. Don't hang up without an answer. The alternative is hours more work and days of extra stress."
"Such an unpleasant experience in this office today. I was 15 min late due to train delays following a police investigation at Grand Central and the doctor was already with another patient. His staff or himself did not even try to accommodate or offer any kind of solution. I was abused and verbally attacked for asking for explanations or options. I have been with Mount Sainai for 10+ years, always been on time and always waited 15-45 min to be received. The office did not call me or text/email me for the cancellation and did not care when I state I will be looking for care elsewhere. They said their management is unavailable for talk and abused me of 'acting up'. All of this happened after I politely explained I have been stuck underground for 30+ min and haven't eaten for 12+ hours due to the physical exam. I was begging for an option as I will be traveling abroad tomorrow and took a day off work to handle this today. Totally unprofessional. Stay away from corporations that worry about themselves only. I would like to see the policies where the patient is protected from waiting. Unreal customer service that you don't need to go through. Just find someone else , someone that cares."
"Went for radiology. Staff so professional and efficient. And waiting room Is pleasant. They got it done for me in shortest possible time"
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