Richard Harries Pavillion Mountainside Hospital

"I go there for infusions and the staff are so friendly, courteous and professional."

"I had a CT for my lungs done today. I could hear the machine to Hold my breath, but the second command from the machine wasn’t clear what to do. I kept holding my breath, until I couldn’t any more. It became a mess. All the rhythm of breathing was not in harmony with what the machine was asking. I tried to call the technicians, and tell them what was happening. No one responded. The test ended. The lady in service that gave me a blanket at the waiting room came out and said that I was done. I didn’t move and I told her that the test didn’t go well because I couldn’t hear the command when to release the breath. When I couldn’t hold the breath anymore and I would release it, I would hear the machine saying “ Hold your Breath” It was just crazy. Her answer was: “ Oh, you don’t know what this machine is able to do.” I left the room very upset that no one cared what I said.” No full instructions were given, no gown was handed, the technician in the room was in a rush, she randomly asked me if I had bras with metal. I sure did, I also showed her that I had a metal clip right on the chest part of my dress. She said it will be ok!… irresponsible answer! It was the other technician interference that insisted to take off the dress and have a gown to do the CT. I have done previous CT in this hospital, but I have never had such an experience as today. I am very upset for in my opinion I went through a lot of radiation and at the end I don’t get the correct result because of the lack of guidance and care!"

"First time here and very impressed. Valet parking available and large self parking area. Extremely courteous staff and very clean, as a hospital should be."

"ER room has a waiting time for over 3 hours and it's not busy only 4 people waiting. The lady at the desk is very rude and seem she does not care. She snapped back if you advise her you need help."

"Why did they hire young inexperienced transporters that pick their nose and put their feet up on chairs during a pandemic. They need to take a look at biases whether unconscious or not. The lack of consideration for families with loved ones are astounding. There’s no waiting room yet you let deranged people hang in the ER. All the while, guards and staff chat with this man who clearly needs mental help and should in fact go home. But my dying father is in the ER and I must sit outside for three hours until another guard is kind enough to let us sit in the hallway."