Phelps Hospital 701 North Broadway, Tarrytown, NY 10591

"I had colonoscopy recently at Phelps Hospital and was impressed with the medical staff in the section. Everybody was very caring and reliable."

"They are absolutely disgusting service wise. They take hours to tend to patients. My mom and Dad have been there since 1 pm yesterday requesting a cat scan and they didn’t get it until 7 hours later. Now they’ve held them all night for results. Terrible. God forbid we have an emergency I can’t rely on those people"

"Gave birth here 3 times with 5 year intervals between each stay. Absolutely stellar care each time. Couldn't have asked for a better childbirth and aftercare experience. HIGHLY RECOMMEND. From housekeeping to leadership staff, everyone was very pleasant, and courteous. Providers are competent and patient and prioritize educating patients and making sure all needs are met."

"I have been going to Phelps for nearly 40 years. It has finally turned so corporate and disgusting that I cannot consciously go back any longer. I arrived Monday into the ER with acute pancreatitis. A painful issue as anyone who has experienced it knows. I was informed I was being admitted and then my care stopped. Not a bag of IV fluid or pain medication or even a “hey how are you?” In nearly 7 hours. I was then brought to my room around 10pm. By 4am they were waking me up telling me they made a mistake and that I needed to go to the ICU immediately. Fine. Mistakes happen. I spend the next 2 nights in ICU taking the pain medications and fluids as directed. By the end of the third day, I start to notice that there is a serious sense of judgment for utilizing the pain medication. “When are you going to stop using that? You know you can’t go home until you stop using that…” so in pain and wanting to go home, I grinned and beared it on tylonal and iv fluid alone. Good right? Not so fast! “So since you have not utilized the pain medicine, we are going to transfer you to another floor. Don’t worry, it fine!”. Like a good soldier, I took it on the chin. Asked for an ambien to help me sleep because sleeping is tough in a hospital. Not a problem said the doc. I was on my merry way to my 4th, yes 4th, bed of the trip. Slept fine as possible. Roommate has many visitors but I was gracious. Kept to myself all day. At 930pm I notice that my roommate has 5 visitors still and it’s late. The tech asks me “are you able to sleep?. I say no but I’m going to ask for my sleeping meds and drown it out. Nearly Immediately the nurse came in to inform me that 1. The NP supervisor flat out refuses to give me the ambien to sleep but she would prescribe a heavy narcotic to me to help me sleep (go figure!). 2. That the guest rule is 24/7 and the guests can stay. 3. I will be moved to a different floor because someone needs my bed. Welp, I was done being a good soldier. I let all of my thoughts be well known to an audience of gathered staff and security (whom had now arrived). Told them I was not moving again, and requested they let me go home immediately. Long story short is the supervisor “allowed” me to stay in my own bed and while I did not get the medication to sleep, I will be happy to sleep tomorrow, at home, looking for any and every LIJ suit on the internet to tell them what their policies look like in real time."

"I had a terrible experience during my two day admittance to Phelps. The staff were extremely unorganized and unable to adequately handle sick patients. As a patient myself, I had to yell down the hall multiple times for someone to come help a very ill person in the bed beside me. This was truly abominable. I understand being short staffed; however, a med-surge unit should have staff who are able to handle crises. The nurse acted like a deer in headlights. Also, the doctor’s bedside manner was horrible. I was awoken at 3:00 am by a doctor while I was out of it from sleep to push a procedure I felt was a money maker for the hospital. If you go to this hospital make sure you advocate for yourself. In my recent, experience the disorganization was frightening and I would never go there again for a serious health issue. I transferred to Greenwich Hospital and the care was night and day better. It’s a shame that Phelps isn’t doing more to better their patient experience and train their staff as other hospitals in the area are doing much better."