Back on the Racks

"I brought a pair of boots to be sold for me This past December 2023. The boots never made to the floor to be sold, and they have no idea what happened to them!! I am very disappointed about this.. about 5 years ago. The same thing happened to me when I bought in a Fur and leather jacket for them to sell. That disappeared as wexclamation point."

"Just recently brought in the items to consign. I was really disappointed. They take your items and do not inform you what they sold. They donate items without you even knowing. I brought in items that were brand new clothing with tags and they were donated. The store part has wonderful things but will not consign with them. You do not even know what your items sold for. They need to try to fix this."

"Honestly you guys should have stayed in Long Branch. The store was so much better when it was there. The employees were nice and would actually go through your stuff in front of you and give you the option to take back or donate what you didn’t want. Now they have some of the nastiest people working here, tell you to just throw your bag in the bin and you never see your stuff again. It’s not like I’m dropping off clothes that are ripped or garbage—I’m bringing in clothes and shoes that either have tags, little to no wear or like new. It’s crazy how much this store has changed. Most of their clothes that they DO even accept from people are so ugly now. This place has gone very far downhill. I won’t even continue to consign or shop here anymore and the majority of my friends and family don’t bother with it here either."

"The shopping experience is lovely. Good prices, well organized. However the consignment side is the opposite. You drop your clothes off in a bin never to see or hear from them again. You have no idea what was sold, what was donated how much they priced it for... I have consigned with other places and still do that put each of your items on a website and it shows when they sold and what for. I thought I'd give Back on the Racks a shot with my more name brand stuff. I would have just sold it online had I known this would have been the experience. So far I made $10 for a garbage bag full of decent items that I dropped off months ago."

"This place is the BEST! It has an awesome selection of clothing and is organized by color and type of clothes making shopping a JOY! And the staff are SO KIND! I have been driving to Philly to shop at Greene street which has sucked ever since the pandemic but this place is my new go to! Thank you for making beautiful clothing accessible for all of us! A couple rockstar items pictured - everyone gets to feel fab for $15!"