Extended Stay America - Red Bank - Middletown

"If I could give this place multiple 0 I would. Let's start by when I checked into the room I had to bring the front desk my bathroom garbage can because the room was not cleaned properly. On top of that under the bed was absolutely gross. Then they charged my card smoking fee when 100% there was never no smoking in the room. Maybe if the room was originally cleaned properly. Hallway smells dust and dirt everywhere. Guess when u stay at hotel people live at u tent to fall into this problem. Don't rent from this place if u can prevent it...."

"I needed a few days in town for an unexpected family loss so I didn't have time to look and should have read more reviews... The staff is lovely. Very kind, polite, and professional. The building looks kept up from the outside, the parking lot is very small!! We ended up on the opposite side of where our room was located with our bags in tow, which gave me a chance to see the surplus of dust and dirt in the hall and corners at the elevator. The room itself was large but... Not what I expected. There were stains on one of the bed spreads, the mattresses are hard as rocks, hair dye stains on the floor and in the bathroom. The paint was rubbed off the bathroom door by the knob. It smelled stale and there was dust everywhere. We had to move furniture to plug the lamps in so we could see. The tub drained very slowly. The towel bar was crooked and loose. There's a kitchenette with microwave, stove, fridge, and sink, but it's empty of all the necessities. You have to call for them, and I wasn't ready to find out what convenience fee that was going to cost me. You get slow internet, unless you pay to upgrade (which includes streaming). We found an empty dusty shoe box under a bed while looking for a sock... If you're in a pinch, it'll do. But I won't be staying here again"

"I was charged an additional $35 "early check-in" fee when I arrived. I was NOT told about this fee when I made the reservation...and I would like this charge to be refunded. I also still have not received a copy of my final bill via email, which the desk clerk informed me that I would. Additional info: I live 10 minutes away from this hotel. The ONLY reason that I made a reservation is because I was having an Estate Sale being conducted in my house, and I have a small dog. I checked in to your hotel at 9 AM, and checked out at 3:30 PM. My cost for the six and a half hours, to rent a small one-bedroom studio was $178.81 (which also included a $25 fee for for my dog, which should also be refunded since there was nothing to clean), which is outrageous!!! Further, I will be having another 4 or 5 sales at my house in the upcoming weeks. All of those sales will be 2-day sales...which means that I will need a hotel room for 2 days instead of one. I will be looking elsewhere for accommodations!!!!!"

"IF I COULD GIVE ZERO STARS I WOULD!!! There were BEDBUGS in the bed!!!! It was so gross. I ended up sleeping on the chair in the room, and couldn’t get any sleep. When I called the front desk, the man told me they were booked and I was out of luck. The lady and the desk the next morning was even worse. Extremely rude employees and now I’m hoping that I didn’t bring bedbugs home!!! The room was dirty, the floors were gross and the bathroom had bugs."

"Stayed here on a trip to New York City. The location is decent and price isn’t terrible, especially since we had our dog with us and needed a pet friendly hotel. The staff was friendly but my main concern was that the floor of the room and under the bed blankets was something like sand. Had to wipe it out of the bed but it was all over the floor. I’m concerned the floor wasn’t cleaned and wondering how it got in the bed sheets if they are cleaned between people. Also the shower was either freezing cold or scalding hot and there was not much to do to get it in between."