The Heldrich Hotel & Conference Center 10 Livingston Avenue, New Brunswick, NJ 08901

"Pretty hotel. It was not busy when we stayed.our room was neat and clean. Bathroom good... could use some update. But ok for an average mid range hotel. Hotel description starts they have a restaurant and bar that serves food. Restaurant was only open for private events and bar had no food. I wouldn't have chosen this facility."

"Beautiful hotel but for such a high end hotel there was no room service. There is a decent restaurant in the hotel though. Also the valet lost keys to another vehicle while we were there. Luckily it wasn’t our keys but that seems unprofessional. Lovely views of New Brunswick and lots of stuff in walking distance."

"November 2023 5* My 4th visit to Newark but first stay at Heldrich. The hotel is located at centre place so you can walk the Main Street. The location is amazing. Rooms are nice and spacious. Beds are comfortable and interior is not very old. Washroom is clean and nicely maintained. You will not find any stain. There is swimming pool in the hotel but it was under maintenance. Check out the deal on the website as there was offer of one night free with 2 nights. You need to book online to avail this offer. The only feedback is that reservation staff can be more courteous and helpful. They were fine but you always look for extra."

"Staff is friendly and the lobby/bar seem very nice. The rooms themselves, though, leave a lot to be desired. The amenities are what I'd expect from a MUCH cheaper hotel. There is nothing about the rooms that feel luxury or deserve the $300 a night price tag. The walls are extremely thin so you will hear every single tiny noise from your neighbors. The location is primo, as the hotel is a very short walk from plenty of bars, restaurants, and theaters. There is no on site parking so you'll either have to pay for valet parking or park in a city garage yourself."

"This was a very disappointing and frustrating experience. The room was ok, but several spots were not cleaned well (especially the bathtub, where there was a lot of hair from previous guests). But my main problem was the rude and unprofessional behavior of the front desk staff. We had booked a room with two beds, but we were given a room with only one bed. I understand that mistakes can happen, and it's not a big deal. However, considering the price category of this hotel, I expected a more professional and friendly response to such a situation, like giving us the room we had booked or at least apologizing for the mistake. However, when I kindly and calmly informed the front desk clerk that the room we received was not the one we had booked, his immediate response was nothing but rude and disrespectful. He didn't even check the system and tried to convince me that I must have made a mistake in my booking and not reserved a room with two beds. Only after showing him the reservation confirmation did he finally check the system and confirm that I had indeed booked a room with two beds. Nevertheless, instead of offering an apology, he simply stated that there were no rooms with two beds available anymore and that there was nothing he could do. If there had been even the slightest apology for the hotel's mistake, I would have completely understood, and it wouldn't have been a problem. However, the way the front desk staff handled this situation was completely unprofessional and made the whole experience frustrating and disappointing. Also, after reading other reviews online, it seems that many other people had similar issues and complaints about the front desk staff's behavior, so I can definitely not recommend The Heldrich hotel and won't stay here again."