Ashley Store 2875 Richmond Avenue, Staten Island, New York 10314,

"We had an excellent experience at Ashley furniture in Richmond Avenue. Dino was attentive and let us explore our options without the “hovering”‘salesman mentality. Gave us a chance to discuss and was very pleasant. Wonderful experience!"

"Should’ve read the reviews before coming into THIS location. Not a local resident in SI but decided I’m the area anyways and find some furniture. (Live about 2 hours away) Buying process was super smooth until it got to returning. 3 different surprises. Feels like they just want your business then chopped liver after. 1. Ashley’s website says 30 day return but THIS locations policy is different. staff is rude and never disclosed any of that. 2. When we were able to return the furniture they told me we would get a refund (I was under the impression it would go to my card) AGAIN nobody told me the steps so they made me go into the store 2 hours away 3. I come on a weekend and they tell me they can’t refund me the money Waiting to go back and see the next undisclosed surprise. Definitely not the right way to do business and treat customers post delivery"

"Absolutely will never buy another couch from Ashley furniture or the protection plan. The couch after only 2 years has completely sunk on the left side. I called the protection plan which I was informed that any normal wear and tear, rips, stains etc would be covered.called and found out normal wear and tear is not covered and have to pay for outside source to fix my couch now. Extremely disappointed in Ashley Furniture as well as Protect All and this is the protection plan company who they source out to."

"Dino was a wonderful and easy to work with floor associate. We initially came in to scope out the inventory and felt very comfortable asking questions and getting the most important information about the furniture. We decided to come back and thankfully Dino was there to assist and gave us the best prices and we were very pleased with our purchase. We were very happy with this set! Edit: disaster of experience post delivery. Don’t even consider dealing with this."

"My wife and I went to all the other furniture stores on Staten Island and some in New Jersey and couldn’t find anything we liked to furnish our dining room. We went to Ashley Furniture and Samuel helped us find exactly what we wanted. Not only did we purchase a dining room table and chairs but also a recliner. Samuel was very helpful, patient and insightful and didn’t push us into buying something we didn’t want. Dino gave us insightful tips to help cover our new chairs. Because of employees like this my wife and I will be going back to Ashley to get a new bedroom set and more to redecorate other rooms in our home. Thank you so much."