7 Days Hotel 2338 Bruckner Boulevard, The Bronx, NY 10473

"ATROCIOUS SERVICE/FRAUD! Had someone fraudulently book a stay here using my credit card. Went from the booming agency to the hotel and back. Despite them assuring me they had cancelled the reservation, they have continuously tried to charge my credit card for a week. When I first called, I was told by their rep that it wasn’t their problem and to call the booking site. A week later, it’s clear they're just another motel that could not care less about your stay and just need the cash to stay afloat. Would NOT stay here even if it meant sleeping on the street in February, just based on these interactions alone. Terrible service."

"We felt like the sheets were not fresh. You have mold in the room It smelled like cigerettes when its supposed to be a non smoking room. When we left the room the next day , we asked for our room to get fresh sheets and towels. When we got back late from being at a hospital, we came back to how it was left. We asked for housekeeping and for sheets and towels and toilet paper even. We had to do our own bed. The room was so thin , we can hear everything going on outside. This was not my.choice of hotel but we were visiting under a family emergency. And we would have left that night, but there is no refunds. I will never stay there again."

"Do not stay here. The first issue was that they charged an extra $75 in cash to check in early. We arrived and agreed to pay the money, which was only accepted in cash. Although the sign was posted, it did not specify cash only for early check-in. Once we checked in, we immediately had to get another room. The room smelled like weed and cigarettes galore, and the headboard fell off when I pulled the covers back. We get to the next room, and yes, the smell was down, but there was hair on the towels, no face towels, and the walls were dirty. When we requested more towels, the housekeeper refused and had the audacity to put that towel with hair on it back in the bathroom. This is our worst hotel stay ever. The young lady who works the day shift was very polite. The night shift clerks were rude and very unconcerned with the issues. They thought it was funny to request cash for the early check-in. To top it all off the security guard was sleep at the door the entire time we were checking in. PS book at your own risk!!"

"First off i wanna say Honestly this isn’t a bad hotel to stay at . The problem is the staff . They pick and choose when they want to follow rules and regulations. That hotel has had so many parties with minors walking in and out throughout the rooms booking 2 - 3 rooms just for party fun with loud music drinking and smoking plus more . There’s never a problem with that to that extent . They even will give you the back rooms to do such things . But when someone actually needs a place to stay they can’t accommodate to your needs . To be specific everyone knows the ID rule . Can’t book a room if your under 21 . Granted , but when you choose to let minors in and book you automatically contradict that rule . Ive even attended so many parties here and I’m underage . So when my cousin needed a place to stay for 2 days coming from out of state I suggested this hotel and they would not accommodate with him at all . I just find it funny . And I’d love to report this place for indecency . And failure to provide a safe environment. If you’re going to make a rule stick to it . Don’t pick and choose when you want to follow . That’s when discriminatory behavior shows . I’m lightskin and book there a lot . And do whatever in them rooms . My cousin is dark skin and can’t book . Like I said i just find it funny . This hotel needs to be better and do better . The manager is hard to find before 4 pm he’s unreachable . My number was provided to him and he refused to reach out . The madam at the desk was no help . Where do ya get these people from to get these jobs honestly . It’s the picking and choosing . Mind you my cousin is 19 like come on now but will let a 17 year old book with no issues . How ?????"

"Horrible!!! Horrible!!! I have no words to describe this hell hole!! For starters, they said the room was not under my husband’s name yet the reservation shows his name plain as day. The images I attached are of them just checking in. I have attached images for everyone to see what the room looked like that they were checked into today. Not only does it reek of smoke but it was dirty. The carpet is dirty and the desk in the room does not seem as though it has ever been cleaned. The bath has mold or much in the groves. I am beyond livid. For $20 more I would have gotten them much better rooms at a more reputable hotel."