Ligne Roset New York,

250 Park Ave S, New York, NY 10003, United States

"I love many of the designs and that it is made in France. However, I can’t bring myself to buy anything else from here of value because of poor attention to detail, quality control and damage. Our console table arrived with a leg not fully painted/polished which was a quality control issue. Then the art we ordered was chipped even though it was shipped in a very well padded box (quality control). They also have tremendous difficulty figuring out how to ship items. One associate wanted freight shipping charges for a 5lb small box saying they would want it damaged by regular shipping. I can’t recommend buying anything from Lignet-Roset, and if you do, it is good to accept that damage and poor QC are part of the deal."

"My experience with Flora was excellent for start to finish! She has unbelievable customer service skills and follow up. My purchase was a custom order and she kept me updated throughout the process and when there was a hiccup which was out of my control she happily helped out and rectified the problem. Flora is an asset to the Line Roset store and I would recommend asking for her when doing business with Ligne Roset."

"Poor customer service, ordered media cabinet, 2 ottomans and a coffee table last August. Some of the items were to be delivered today while the media cabinet is delayed. One of the ottomans was missing after all that wait. Product has great design and quality but not worth the hassle."

"This is a very expensive modern furniture store. The designs and quality of the furniture is excellent. The service responsiveness at the NY location is abysmal. I have made multiple phone calls and sent multiple emails to the manager Kevin who is both rude when you get him and unresponsive most of the time. They promote and sell, likely with commission, a furniture warranty product by Guardsman. Guardsmen themselves already have an industry reputation of complaints, service and responsiveness issues. The better business sites are packed with disappointing comments. Ligne does not stand behind the product they sell and says Guardsman is not their responsibility. If you decide to purchase this expensive furniture do not purchase a warranty product from Ligne or Guardman. It's like throwing money in a trash can."

"The Ligne Roset furniture store reopened today under new professional ownership at 250 Park Avenue South. The sales team is outstanding. Extremely knowledgeable about the product collection. Friendly customer service. The products in the store show the latest color trends. I can’t wait to go back to the store!"