Design Within Reach

"The high level of service , problem solving and quality selection make this one of my favorite places - build a cozy contemporary home or apartment"

"I absolutely love HAY and their customer support in Europe. We recently moved to the USA and experiencing ordering HAY product via DWR and I am honestly sad and surprised how far behind DWR is... This is my experience: I have ordered HAY Rey Table from DWR specifically because of the fact that it was shown as in stock and that can be delivered next week. It was not delivered next week and instead I got message that the delivery date changed by an extra week. I emailed DWR to ask if they can confirm the new delivery and they confirmed. Well, today I got an automated email that the delivery date changed and wait... by 3 months! For anyone that is interested in HAY products or other nice design pieces from Europe, I recommend Finish Design Shop instead. Here you will pay an extra for the delivery, but you will get an e-commerce site and service that works."

"My Herman Miller task chair with a broken gas lift can only be repaired by replacing the entire base for >$1,000, about the same as an entire new chair. They (parent company HermanMiller) "designed" a chair not intended to be repaired."

"Very negative experience with Shakur Key. Very rude and condescending attitude. Not willing to help or answer any questions. Was very dismissive and obnoxiously rude explaining that his "time was very valuable." He was not able to provide any information about a custom order that was placed and it is unclear if he actually understands the process or just did not want to be bothered. Really negative customer service and I do hope someone takes the time to up-educate this individual about the meaning of customer service and that every interaction is important. Thankfully, I've been able to order the furniture through another DWR location and will be happy to go crosstown so as not to deal with this individual again and his rudeness again. This location has lost me as a customer."

"Design Within Reach is really a step above comparable furniture vendors. Their products are great, but their customer service really sets them apart. I worked with one of the designers they have on staff (Gina) to plan and layout my new apartment. She spent a ton of time working with me and was very passionate, despite me being very thorough and a bit slow to make decisions. Unlike other stores, I didn't feel any pressure to buy, and I felt like she was upfront and honest with me regarding pricing and delivery. As is typically the case with furniture, the time for delivery was longer than I'd like. However, I get the sense that the staff in store actually understands the shipping and delivery process and knows how long things might take. At some stores, after you make your purchase, the employee you are working with is mostly done with you. A different part of the company handles shipping and delivery. Design Within Reach is different; Gina assured me she'd be watching my order and keeping me updated throughout the process. I left feeling confident that if I had any sort of issue, she'd work with me to sort it out. I ended up spending a little more than I had planned on furniture, but I'm glad that I did. I was comfortable spending a bit more because I didn't think their products are overpriced; they are just higher quality. Their honesty and excellent customer service gave me confidence that I'd have peace of mind and no regrets with my purchases."