Adora Furniture & Mattresses

"Spoke with someone online and was given a price, once I went to their store to complete transaction they gave me a whole different price. Just like every other furniture store they just want you to go in the store. total scam won't do any business with them."

"Very helpful staff who offer professional help and styling advice. Payment options were very friendly and the staff all gave 110% effort. Delivery was a breeze, they brought the furniture to my apartment and set it up for me and were kind the whole process. They schedule a time according to my schedule and made sure I was aware of the status of my furniture at all times. I would recommend anyone looking for furniture to shop here I 100% recommend them"

"My family is so happy and pleased with our furniture. Everything was done efficiently, on time, no damages and well assembled. Thank you guys 5 stars."

"Long story short: prices are good, but sometimes you get what you pay for and this has been a nightmare. The worst customer service I've ever experienced. I ordered an entertainment center from Adora including delivery and assembly. My delivery was scheduled for a Tuesday and after waiting two hours I finally called the store to find out they planned to come on Thursday instead. Simple mistake, not a problem, and they were able to reschedule for Wednesday. On Wednesday they send over the boxes of my items within the window of time I was told. The assembly started at 2:30PM and ended AFTER 7:30PM. Before signing off on the delivery and assembly I see that two of the shelves were attached backwards - after 5+ hours assembling. The assembler then suggests maybe I get a dark paper or something to cover the shelves that were backwards. Not what I paid for. I did not sign off on the delivery and was told another person would come back the next day to take a look at it. I look at the piece some more and I then see three other shelves installed upside down, the washers were not attached to the screws for the knobs and every single screw was stripped. Several of the knobs were hanging off the drawers, there were scratches left inside the drawers and on the surface of the piece. After seeing the amount of damage and improper installation I called the store to cancel further assembly as I would much prefer to use a trusted professional at this point. I wasn't even offered any sort of compensation for the over 7 hours (and counting) lost on this mess and I was only offered a refund on assembly after I asked for it. Definitely not enough for all of the damage that was done and time that was lost. (refund has yet to be applied) If you are willing to attempt to order from this store I would highly recommend NOT allowing them to assemble anything you purchase. After speaking to the manager of the store again he said they would send the professional over to fix it. Why was the professional not sent over in the first place to avoid this mess? I called him again to mention that since the top shelf was installed backwards it now has nail holes in the front and I would need a new shelf and replacements for the nails that were stripped. He says that the pieces were in the truck, but he had to track down the guy. He never called back, we call again and he says it will take a week then switches back to the story that the pieces were on the truck. Phone calls and e-mails weren't returned and I wasn't even offered compensation. Really? Forgot my delivery, scratches on the piece, assembled incorrectly.....and I'm supposed to just eat the cost for all of this? I have had to initiate ALL contact. Any time I called from my home phone they would put me on hold, but then I would call at the same time from my cell and someone always answered. Suspicious. The manager asks on Thursday that I e-mail him photos and a video of the damage again, which I immediately did. He responded that night saying he would get back to me in a timely manner. I call him at 1:30PM Friday having not heard from him and he says the guy is doing a delivery and on his way back so he will send him to my apartment. I call again at 3:00 to see if he could give me an idea of what time the guy is coming, but Talip is out to lunch. No return call. Left waiting around again. I leave a message at 4:00, no return call. I call at 4:30 and no one answers. I call 30 seconds later from a different number and they answer. Turns out the guy was allegedly stuck in an elevator, but will be over in 15 minutes. No one could call to let me know not to wait around? I've been waiting for two hours now and no on has come and they conveniently aren't answering their phones. This business is a fraud. Stay away. If they actually provide proper service and respond and resolve this issue then I will update my review, but right now I can't say a single good word about this deceptive business."