Pottery Barn,

1965 Broadway, New York, NY 10023, United States

"Would only give one star if it wasn't for their star employee, Kevin who turned around what was initially a very bad experience... Placed an online order that shipped from this store, and received an incorrect item. Called PB customer service, and they told me I had to contact the store directly for assistance. Called the store, and woman who answered rudely cut me off mid-sentence, while I was in the middle of briefly explaining my issue, exclaiming that she was "going to cut me off" because they weren't open yet, and I had to call back after 11am. Odd...if they weren't open yet, why answer the phone? Or maybe let me finish my sentence then nicely ask me to call back, or offer to call me back in 30 mins when your store is open? Overall, she had a very snotty attitude and it was all I could do to not correct her on her terrible customer service skills. I felt as if I was being scolded for asking them to correct their mistake, which would have taken less than 5 minutes, but apparently whatever she was doing was more important than helping a longtime PB customer. I understand the holiday season in the retail industry can be crazy, but that's no excuse to treat a customer poorly. I've worked in high-end retail stores, and would have been fired for treating a customer the way she treated me! Anyway, I called back 30 mins later, and was promptly assisted by a nice gentleman named Kevin. He quickly identified the issue and packed up the correct item to be shipped to me, while being very humble and apologetic for their mistake. The entire transaction took him less than 5 minutes. The first woman I spoke with should take note of this...THIS is what good customer service should be! Fingers crossed that my next online order from PB does NOT ship from this store..."

"I inquired about purchasing an item (garland) included on a Christmas tree in the store. An employee asked someone who appeared to be a manager (K.). K. informed me that I could not purchase the garlands because he “didn’t want to disturb” the displays this early in the season. He was incredibly rude to me and dismissive, and would not assist me further. So, I contacted the flatiron store and was able to purchase multiple items. Even the flatiron employees agreed that the conduct of employees at the UWS store was ridiculous. If items are in the store, customers should be able to purchase. It’s a place of business that’s selling Christmas decorations! I frequently shop in store, and I’ve never had such a negative experience."

"I don’t know why is the Pottery Barn’s rate so low, but I really like their products.and the staff is very nice either. Today I bought a desk at the store , my wife and I are both love the classical style"

"Avoid at all costs if you’re looking to buy furniture. I ordered the Harper bed, paid for white glove delivery, and my bed was improperly set up (screw missing and slats put in the wrong places). I cannot put my mattress on this bed or sleep on it because it is structurally unsound and will break. I have called Pottery Barn customer service four times: I wasted three days waiting for an automated email to which I could attach photos (which I never received), and now they’re saying it’s 7-10 business days to get a response to my claim. Save yourself time and money and purchase furniture elsewhere."

"This is the perfect season to lure home comfort seekers in search for wamth influences! The thick cable knit throws are a must touch, for the sensation of plush! The cream tones emphasizes the base tones of falling leaves. There is a constance blend of soft pastel patterns from furniture, sheets, pillows to wall art. It's a stroll throw warmth on a New York fall day! Enjoy!"